Southeastern Integrated Care believes wellness is best achieved in our community by ensuring individuals receive adequate access to quality, integrated behavioral health and medical care resources. Integrated care is an approach to healthcare that involves blending medical care and behavioral health care, with the goal of improving the overall health and well-being of an individual. Southeastern Integrated Care focuses specifically on linking care involving primary, mental health, and substance abuse treatment through a team of qualified, licensed clinical professionals. Our team of clinicians work with consumers to coordinate engagement in their care to ensure proper management of medical and psychosocial needs.

About The Role

We are seeking an enthusiastic and customer-focused professional to join our Customer Support team as a Work From Home Inbound Contact Centre Representative. This full-time, hourly position offers the flexibility of remote work while allowing you to make a meaningful impact by resolving customer inquiries and delivering exceptional service. If you are passionate about helping others, possess strong problem-solving skills, and are fluent in English, we want to hear from you!

What You'll Do

• Handle inbound customer inquiries via phone, email, or chat in a professional, courteous manner.
• Provide accurate information about products, services, and policies to ensure customer satisfaction.
• Resolve customer issues efficiently, escalating complex problems to the appropriate departments when necessary.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with team members to identify areas for process improvement and share best practices.
• Achieve and maintain performance goals related to response time, customer satisfaction, and quality assurance standards.
• Stay up-to-date on company offerings, promotions, and system updates.

Qualifications

• Fluency in English (verbal and written) with excellent communication skills.
• Previous experience in a customer service or call centre role is preferred but not required.
• Strong active listening skills with the ability to empathize and problem-solve effectively.
• Ability to work in a remote environment with reliable internet access and a quiet workspace.
• Proficiency with basic computer applications and the ability to learn new software platforms.
• Strong organizational skills and attention to detail.
• Flexibility to work full-time on a set schedule, including evenings or weekends if needed.

NOTE: MUST BE AUTHORIZED TO WORK IN UNITED STATES.

The pay range for this role is:
20.19 - 35.60 USD per hour(Remote (Nashville, Tennessee, US))