TELLER JOB DESCRIPTION

Position Summary

The Teller is responsible for providing exceptional customer service while accurately and efficiently processing a variety of financial transactions. This role serves as a primary point of contact for customers and plays a key role in maintaining positive customer relationships and ensuring compliance with bank policies and procedures.

Tellers are expected to handle transactions with a high level of accuracy, maintain proper cash controls, and promote the bank’s products and services. Duties may be modified or reassigned at management’s discretion.

Essential Duties and Responsibilities

Transaction Processing

• Process customer transactions, including deposits, withdrawals, loan payments, check cashing, and currency exchanges.
• Assist customers with the purchase of official checks.
• Ensure all transactions are processed accurately and in accordance with bank policies and procedures.
• Complete all required forms and documentation in a consistent and accurate manner.

Cash Handling & Balancing

• Maintain an adequate cash drawer at all times, including buying and selling currency from the main vault.
• Balance cash drawer daily and resolve discrepancies in accordance with bank procedures.
• Assist in ordering, receiving, verifying, and distributing currency.
• Assist with balancing and maintaining ATM cash levels in accordance with bank policy.

Customer Service

• Provide prompt, courteous, and professional service to all customers.
• Answer customer inquiries and resolve routine issues.
• Refer customers to appropriate departments for more complex needs.
• Assist customers with access to safe deposit boxes.
• Promote bank products and services to meet customer needs.

Operational & Compliance Responsibilities

• Follow all opening and closing procedures as assigned.
• Maintain strict confidentiality of all customer and bank information.
• Comply with all bank policies, procedures, and applicable regulations.
• Ensure adherence to internal controls and security procedures.

General Responsibilities

• Represent Copiah Bank in a professional manner with customers, coworkers, and the community.
• Work collaboratively to support a safe and productive work environment.
• Complete all required training.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Excellent customer service and interpersonal skills.
• Strong attention to detail and high level of accuracy.
• Strong communication and organizational skills.
• Basic mathematical and cash-handling skills.
• Proficiency with computers, telephone systems, 10-key calculator, and office equipment.
• Ability to work efficiently in a fast-paced environment and under pressure.
• Sound judgment and decision-making skills, particularly in balancing customer service with risk and fraud prevention.
• Ability to interpret and apply bank policies, procedures, and regulations.
• Knowledge of banking operations and teller functions preferred.

Education and Experience

• High school diploma or GED required.
• Previous teller or banking experience preferred but not required.

Additional Expectations

• Represent Copiah Bank in a manner that builds and maintains positive relationships with customers, potential customers, and coworkers.
• Support the bank’s goals and objectives.
• Promote teamwork, professionalism, and a positive work environment.

Disclaimer

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of employees in this position. Duties may change at any time with or without notice. This description does not constitute a contract of employment. All employment is at-will.