KEY QUALIFICATIONS:

Passionate in helping others, Enthusiastic Team Player, Possess Problem Solving and Critical Thinking Skills and have a comprehensive understanding of First Community Credit Union Products and Services.

Primary Responsibilities:

• Model a high energetic, world-class service and sales culture that continually strives to improve the way we serve our members.
• Perform accurate financial transactions for members.
• Offer credit union products and services that fit individual member needs.
• Provide administrative support as needed under the supervision of the Head Teller or a member of the management team.
• Uphold a strong sales culture within the credit union.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet members warmly, answer questions regarding their accounts, and assist with special requests such as Account History review and Mobile Banking.
• Process daily routine transactions securely including: cashing checks, processing deposits & withdrawals, completing transfers, and making loan payments.
• Count currency, balance a cash drawer throughout the day and at the end of each shift.
• Process Coin Transactions accurately at any branch that possess a coin machine/counter.
• Investigate/resolve any cash variances in a timely manner partnering with the Teller Supervisor or Branch Manager.
• Process and/or collect fees associated with Over Draft Privilege for members accounts.
• Complete required compliance documentation when needed.
• Assist with answering phones and routing calls to the appropriate staff member when needed.
• Making outbound calls to other departments or members.
• Have a firm understanding of FCCU’s Check hold Policy and Procedures.
• Assist with sending out mailings when needed.
• Maintain a clean and neat work area.
• Maintain positive working relationships with members, and all credit union staff.
• Distribute credit union promotional items such as flyers or buck slips to assist in promoting credit union special events or campaigns.
• Attend credit union functions as requested.
• Follow all State and Federal Laws and Regulations.
• Make suggestions for improving current processes, products or services.
• Perform other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Passion and Dedication to helping people.
• Energetic personality and Highly Engaged individual.
• Cash Counting/Handling Experience.
• Typing and computer skills.
• Accountability and Accuracy while providing timely professional service.
• Works well with others and follows directions.
• Good verbal and written communication skills.
• Willingness to learn new skill sets to advance your career with First Community Credit Union.
• Ability to work Monday-Friday, Weekends and extended hours as needed.

Education and Experience:

High School Diploma/G.E.D. or be under a work study program. Previous Cash Handling experience beneficial.

Employees must comply with government and other regulations affecting the credit union industry including but not limited to the Bank Secrecy Act and The USA Patriot Act.

Working Conditions:

Normal office working conditions with the absence of disagreeable elements.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.