JOB TITLE: Medical Support Specialist

EMPLOYER: Limitless Male Medical

DEPARTMENT: Medical Operations

REPORTS TO: Operations Manager

About Limitless Male Medical

Limitless Male Medical Clinic is a leader in men’s health optimization, focused on helping patients look, feel, and perform at their best. Through personalized care, innovative therapies, and a high-touch patient experience, we empower men to take control of their health and achieve long-term results. Our approach—The Limitless Way—is where Performance Meets Care, delivered through excellence, empathy, and expertise. Our shared objective is the patient experience. Every action, interaction, and decision should support that outcome.

POSITION SUMMARY

The Medical Support Specialist (MSS) plays a vital role in delivering safe, efficient, and patient-centered clinical support. Reinforcing patient confidence, supporting clinical accuracy, and ensuring a seamless experience throughout the visit.

This position ensures that every patient interaction reflects the Limitless Way Patient Experience through accurate clinical execution, compassionate care, and strong collaboration with the care team. This role requires flexibility, adaptability, and a team-first mindset. All team members are expected to support clinic operations and patient needs as they arise, within the scope of their role and licensure

THE LIMITLESS WAY IN ACTION

• Excellence: Deliver precise, high-quality clinical support
• Empowerment: Help patients feel comfortable and informed during care
• Expertise: Perform clinical tasks with accuracy and professionalism
• Efficiency: Support smooth clinic flow and minimize delays
• Empathy: Provide respectful, supportive care in every interaction

PRIMARY RESPONSIBILITIES

Patient Care & Clinical Support

• Assist patients to exam rooms and obtain accurate vitals
• Perform treatments and administer medications as directed by the Provider
• Assist with procedures including lab work and specialty treatment
• Assist with patient check-in, check-out, and scheduling support as needed to maintain clinic flow
• Support front office or administrative tasks when clinic demand requires

Patient Communication & Experience

• Build rapport and provide reassurance during patient interactions
• Communicate clearly about procedures and next steps
• Support a comfortable, respectful, and professional environment
• Educate patients at a high level on treatment processes, next steps, and general expectations (within scope)
• Reinforce patient understanding of their care journey and support follow-up questions appropriately
• Build rapport with patients to create a comfortable, trusting clinical environment
• Engage with patients regarding their experience and support continuity of care

Clinical Accuracy & Documentation

• Ensure accurate, timely charting and documentation
• Follow all protocols for medication administration and lab processing
• Maintain compliance with clinical standards and safety practices

Clinic Flow & Team Support

• Support efficient patient flow and minimize wait times
• Collaborate with Providers, PRCs, and PEMs for seamless care delivery
• Assist with clinic readiness, stocking, and organization
• Step in to support other roles as needed to maintain patient flow and clinic efficiency
• Assist with cross-functional tasks (within scope of training and licensure) to support team success
• Contribute to a collaborative, team-first environment where patient needs come first

LIMITLESS WAY STAFF EXPECTATIONS

At Limitless, every team member is responsible for the full patient experience—not just their individual role.

Team members are expected to step in and support clinic operations as needed to ensure patients are cared for promptly and professionally. This may include assisting with check-in, rooming patients, preparing rooms, supporting clinical staff, or helping maintain clinic flow—within the scope of their training and licensure.

A team-first mindset is essential. We operate with a shared objective: delivering exceptional patient experience at every step.

• Take responsibility for each patient interaction and clinical task
• Communicate clearly and support patients with confidence and professionalism
• Work collaboratively with the care team to ensure a seamless experience
• Maintain a positive, patient-first mindset in a fast-paced environment

QUALIFICATIONS

• Relevant certification (Medication Aide, Phlebotomy, Nursing, or Paramedic per state requirements)
• Multi-tasking & Efficiency: Ability to work in a fast-paced environment.
• Customer Service Excellence: Providing compassionate and professional patient interactions.
• Problem-Solving: Ability to think quickly and resolve patient concerns.
• Strong clinical and interpersonal skills
• Attention to detail and commitment to accuracy

What Success Looks Like in This Role

• Patients feel comfortable, respected, and confident during clinical interactions
• Clinical tasks are completed accurately, safely, and efficiently
• Documentation is timely, precise, and compliant
• Clinic flow is supported with minimal delays
• Team members can rely on you for consistent, high-quality support

This description is not exhaustive and may be adjusted as business needs evolve.

BENEFITS:

At Limitless Male Medical, we believe a satisfying work environment makes our teams more successful at delivering the care and compassion needed. We offer:

• Competitive salaries and benefits
• Opportunities for growth and development
• PTO accrual
• Health, Vision, and Dental Available with HSA & FSA options
• Employee appreciation and recognition
• 401K option
• Limitless male clothing discounts
• Company paid LTD & employee life insurance
• Employee discounts on treatments, supplements and products
• No nights, no weekends or on-call