ONSITE IN NEW ALBANY, IN

Job Summary: The Application Developer / IT Support will be responsible for the technical development and enhancements of the Infor Cloud Suite Industrial (Syteline) system. This position will also be responsible for managing the database system, ensuring the availability and consistent performance of our corporate applications. This position will also assist the IT Director in managing end-user workstations / printers / label printers / etc. utilized by the Infor system. This is a "hands-on" position requiring solid technical skills, as well as excellent interpersonal and communication skills.

Essential Duties and Responsibilities:

• Support the Infor Cloud Suite Industrial ERP system by providing design, development, and support solving break/fix issues.
• Development and support of internal and external applications and websites.
• Assists in the management of corporate help desk activities and resolves escalated issues if necessary.
• Communicates effectively with internal customers to identify needs and evaluate alternative business solutions and strategies.
• Support & troubleshoot associated hardware utilized by Infor, i.e. printers and label printers.
• Assist IT Director with management & troubleshooting of end-user workstations and associated hardware.
• Continually defines ways to increase internal customer satisfaction and deepen customer relationships.
• Ensures practice delivers superior solutions to internal customers.
• Provides senior level resolution to internal customer issues.
• Lends expertise to internal teams and task forces.
• Enforces standard company policies and procedures.
• Other IT projects as assigned.

Qualification Requirements:

• Bachelor’s Degree in Information Technology or related field.
• 3-5 years of ERP development. Infor Syteline / CSI development & administration experience a plus.
• 3-5 years Infor Syteline / CSI development & administration experience.
• Strong SQL Server 2014/2016 / SSRS / SSIS / BI background required.
• SQL Server 2014/2016 Development / SSRS / SSIS / BI background required.
• C#, VB.net, HTML, Microsoft MVC and jQuery experience.
• Prior experience in a manufacturing environment utilizing an ERP system (Infor preferred) with exposure to best practices and an international footprint.
• Knowledge of Bartender labeling system a plus.
• Experience with installation and troubleshooting printers & label printers (HP printers, Zebra & Intermec label printers).
• Experience with management and troubleshooting of end-user workstations (Windows 10 & 11).
• Strong analytical and problem-solving skills.
• Good understanding of business impact of technology on profitability and employee satisfaction.

Physical Demands:

The physical demands described here are the representative of those that must be met

by an employee to successfully perform the essential function of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the

essential functions.

The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee is exposed to computer screens using keyboard functions and other hand usage.

**The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.