SOFTWARE ENGINEER

Rochester, NY

Description

Department: Enterprise Systems Group

Billable Hours Goal: 80% of worked hours

Position Type: Full Time

Travel Required: Minimal as needed

JOB SUMMARY:

Provide development and customization of Epicor ERP Application. Translate software requirements into workable programming code and maintain and develop programs for use in business. Adhere to ComTec's 4 values: Passionate about the customer, Dedicated to the employee, Do the right thing, Fire in the belly.

REPORTS TO: Manager, Enterprise Systems Group

DIRECT REPORTS: None

ESSENTIAL FUNCTIONS:

• Utilize ERP and SDK tool set in conjunction with programming knowledge to provide customized solutions both within and external to the application
• Develop and test Customizations, BPM’s, Crystal Reports, SSRS Reports and Queries with attention to detail and accuracy
• Document all modifications to client software according to company policy
• Manage assigned ticket and task queue to meet deadlines and other milestones
• Provide classroom training to end users on Microsoft SSRS, Crystal Reports, and other Epicor technical tools

ADDITIONAL RESPONSIBILITIES:

• Troubleshoot, identify and evaluate alternative solutions to a problem
• Maintain daily timesheet and expense report entries and submit them accurately and timely
• Other duties as required

TECHNICAL SKILLS:

• C# / VB.NET (intermediate/Advanced)
• Knowledge of Microsoft SQL Server and/or Progress Databases (Intermediate)
• Crystal Reports development (Basic)
• Microsoft SSRS Reporting (Basic)
• Knowledge of Progress ABL code and/or Microsoft LINQ a plus

SOFT SKILLS & ABILITIES:

• Must be able to read, correctly interpret, develop, implement and test solutions based on the specifications document
• Strong written and verbal communication skills
• Pleasant and professional demeanor in all client and internal communications
• Ability to multi task
• Intellectually resourceful with sound judgment and effective decision-making abilities
• Independent worker and able to work effectively on daily tasks without direct supervision
• Strong organization skills and ability to operate efficiently throughout daily tasks
• In general owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate
• Demonstrate empathy with users and professionalism at all times
• Work well with clients at all levels
• Operate with client satisfaction in mind
• Energy, enthusiasm and results-oriented

EDUCATION, EXPERIENCE, & KNOWLEDGE:

• Related Bachelor’s degree or equivalent work experience
• 4+ years of Microsoft .Net programming experience
• Epicor application experience a plus

WORK ENVIRONMENT/PHYSICAL DEMANDS:

• Use of computer and office equipment
• Ability to remain calm in stressful situations
• Performs all administrative functions expected at this level

ADDITIONAL REQUIREMENTS:

• Ability to schedule for evening or weekend work occasionally
• Valid driver’s license in your state of residence and reliable personal vehicle

DATE CREATED/REVISED: November 2025