Location: Commerce Place
Category: Information Technology
Department: IT Analysis
Job Type: Full Time
Union Name: Non Union

Work Schedule: Day
Length Of Shift(s) In Hours: 8
Shift Details: Monday-Friday
Hours/Week: 40
Weekend Requirements: No
Holiday Requirements: No
On Call Requirements: Yes

The Information Technology Department at Cambridge Health Alliance empowers high-quality, equitable, and patient-centered care through innovative and secure health IT solutions. Grounded in CHA’s mission and strategic plan, IT supports clinical, operational, and academic excellence by providing reliable infrastructure, safeguarding health information, and enabling data-driven decision-making. With a future-focused approach, the team works to enhance access, advance health equity, and drive innovation across the system.

Key Responsibilities:

• Maintains and optimizes current system applications, including Epic.
• Ensures system application updates are working properly before updates are loaded into the live system by coordinating testing and update dates with users and vendor; integrates new applications in the existing health information system according to implementation schedule.
• Acts as liaison between users and the software vendors; guides the modification of system applications in instances where current applications impede performance or where changes will enhance performance.
• Facilitates end users’ ability to understand and maximize use of the software to perform daily operations; works with I.T. Education staff to develop specialized training and educate users in system optimization.
• Responds to user questions with timely answers and/or referral to appropriate department/person.
• Coordinates with Business Analysts to provide expertise in development of reporting tools.
• Independently manages IT projects in collaboration with Operational and Clinical subject matter experts.

Qualifications:

• Bachelor’s degree in health care related field, Information Systems or Business Management. Equivalent, relevant experience may be substituted for a degree.
• 7 years experience as an Application Analyst or similar experience in a healthcare related I.T. position (or equivalent clinical role).
• One or More of the following Epic Certifications required: Grand Central, Prelude, Cadence, Referral, HIM and RTE Project management skills and experience with project management tools required.
• Work experience: Experience with CHA clinical, financial, and administrative software, as appropriate to the role.
• Business skills: Strong interpersonal skills with demonstrated ability to work in a team-based setting to improve care systems.
• Strong analytical skills Solid understanding of EHRs and databases.
• Critical eye for risk analysis, monitoring and quality assurance.
• Good written and oral communication skills Demonstration of ongoing growth in skillsets and responsibilities.
• Demonstrated project management experience.
• Significant experience working in a complex health care organization and deploying systems to meet user needs.
• Demonstrated experience working with cross functional groups and varied needs.

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.