Job Summary

The Area Manager provides leadership and oversight to multiple Boys & Girls Club sites, ensuring program quality, operational excellence, and staff development. This role plays a vital part in driving the mission of Boys & Girls Clubs of North Central Illinois by supporting youth development professionals and ensuring Club members receive meaningful, high-impact programming.

Key Responsibilities

Leadership & Staff Management

• Model and promote the Club’s mission, vision, and core values.
• Supervise and support Site Coordinators and Youth Development Assistants.
• Foster a positive, accountable, and mission-driven culture across all assigned sites.
• Build strong relationships with members, families, school personnel, staff, and community stakeholders.
• Schedule and lead regular staff meetings (at least two per month), keeping agendas and minutes.

Program Management & Supervision

• Ensure sites deliver high-quality, age-appropriate programming aligned with BGCA’s 5 Key Elements.
• Conduct regular site visits to observe programs and provide coaching to staff.
• Ensure programs meet enrollment, attendance, and outcome goals.
• Oversee member recruitment, retention, and engagement strategies.
• Monitor site ratios and staffing, adjusting as needed to maintain safety and quality.

Administration, Reporting & Financial Management

• Ensure timely completion of reports, dashboards, and grant compliance documentation.
• Support accurate data collection and entry in MyClubHub (attendance, grades, etc.).
• Oversee budgets, inventory, and supply needs at each site.
• Assist with grant writing and reporting requirements.
• Participate in mandatory grant-related trainings (some may require overnight travel).
• Assist HR with recruiting, hiring, onboarding, and staff development.

Communication, Marketing & Resource Development

• Represent the Club professionally in communication and public presentations.
• Collaborate with the Director of Community Engagement and school district liaisons.
• Support the production of newsletters and marketing materials in compliance with BGCA branding.
• Strengthen partnerships with local organizations and key stakeholders.

Key Competencies

• Communication and interpersonal skills
• Strategic leadership and decision-making
• Staff development and coaching
• Operational oversight and attention to detail
• Adaptability and flexibility
• Time and priority management
• Stakeholder engagement and relationship-building

Knowledge, Skills, and Abilities

• Strong organization, time management, and multitasking skills
• Professional communication (written and verbal)
• Ability to work independently and in a team environment
• High interpersonal skills with professionalism and diplomacy
• Proficiency with Microsoft Office, databases, and internet research
• Bilingual (Spanish/English) preferred
• Valid driver’s license required
• Eligible and willing to become certified to drive a 12–15 passenger van

Education and Experience

• Associate’s degree or 2–3 years of relevant experience required
• Experience supervising teams and working in youth development settings is preferred
• Non-profit and grant experience is a plus

Mental & Emotional Requirements

Organizational Skills

• Able to manage multiple tasks and projects while meeting tight deadlines
• Effective in prioritizing and coordinating team operations

Emotional Stability

• Remains calm and resilient under pressure
• Demonstrates patience in high-stress or challenging situations

Conflict Resolution

• De-escalates conflicts professionally and constructively
• Models effective communication for navigating disputes

Trauma-Informed Standards of Practice

• Uphold physical and emotional safety for youth, staff, families, and community members
• Build trust and transparency through clear communication and follow-through
• Demonstrate cultural awareness and provide equitable support
• Empower others through voice, choice, and collaboration
• Foster growth-oriented, respectful relationships among all stakeholders