Behavioral Health Care Coordinator

Position Summary

The Behavioral Health Care Coordinator (BHCC) position works closely with the Behavioral Health Consultation team and Access Medical Providers to support care coordination efforts for our patients struggling with mental health and substance use disorders. BHCCs assist patients, both in-person and by phone, with connection to specialty mental health and substance use disorder services. BHCCs communicate and advocate with community agencies to support safe and effective patient care. BHCCs maintain updated knowledge and information about community agencies/resources to support our patients in accessing the services they need. The purpose of this position is to provide enhanced support to specific patient populations within Access to improve patient outcomes and support optimal care. Team communication and teamwork are highly valued in this role.

The Behavioral Health Care Coordinator position will be housed within the Behavioral Health team, managed by the Primary Care Behavioral Health Manager under the Chief Behavioral Health Officer. This role is focused on supporting: 1) patients on Medication Assisted Treatment (MAT); 2) patients with Severe and Persistent Mental Illness (SPMI); and 3) patients with uncontrolled diabetes (a1>9) with comorbid mental health diagnosis that interferes with effective self-management. These groups have been selected to align with existing clinic initiatives and to assist in filling an identified gap in current services. The Behavioral Health Care Coordinator position will be housed within the Behavioral Health team, managed by the Primary Care Behavioral Health Manager under the Chief Behavioral Health Officer. This role is focused on supporting: 1) patients on Medication Assisted Treatment (MAT); 2) patients with Severe and Persistent Mental Illness (SPMI); and 3) patients with uncontrolled diabetes (a1>9) with comorbid mental health diagnosis that interferes with effective self-management. These groups have been selected to align with existing clinic initiatives and to assist in filling an identified gap in current services.

Desired candidate would have the following qualifications:

Required Qualifications:

• Bachelor's degree in Social Work, Psychology, or other Human Services related field
• Strong teamworking skills and desire to work as part of a team
• Strong communication skills, both written and verbal
• Passion for working with a diverse patient population
• Strong organizational and time management skills
• Ability to use or learn to use Epic
• Ability to maintain confidentiality of protected health information

Desired Qualifications:

• Knowledge of community resources/agencies in Dane County
• Comfort working with people struggling with mental health and substance use concerns

Compensation and Benefits:

Our total compensation package includes competitive wages, plus a full range of attractive benefits for regular full and part time staff working a minimum of 20 hours per week and includes:

Health insurance
Dental insurance

Vision insurance

Life insurance

Long and short-term disability insurance

401(k) retirement plan (100% vested with employer match)

Flexible spending plans

Employee Assistance Program (EAP)

Paid time off program (for vacation, personal and sick time)

Paid holidays

Childcare referral program

Transportation program
Tuition reimbursement

Support our mission and values:

Improving health. Improving lives.

Our shared values are the guiding principles which lie at the core of the work we do every day. They reflect our culture and our commitment to those we serve.

Compassion

Listen to our patients, staff and community to understand their needs and provide care with empathy and respect

Inclusion

Provide care and build community that respects the personal, social and cultural diversity reflected in our patients and staff.

Stewardship

Use the resources we are given effectively and efficiently, and we value innovation.

Equity

Believe that every person deserves quality healthcare to help them overcome barriers and create new opportunities.

Community

Work together with healthcare organizations and local partners to improve the health of our community and expand care to those with limited access.

COVID-19 Vaccine:

Proof that you are fully vaccinated is a condition of employment. Access Community Health Centers will provide reasonable accommodations to individuals who cannot be vaccinated because of a disability or sincerely held religious beliefs when doing so does not compromise the safety of others or impose an undue hardship on our organization.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status