Program Manager
Parent Child Health Program

Our Role: Want to do meaningful work that has a real impact in our community? Come join our team-oriented, family­-friendly organization of over 125 talented public health professionals!

The Position: Within state and agency policies, under the direction of the Division Director for Community Health, the incumbent is responsible for providing leadership and management for the Parent Child Health (PCH) and Nurse Family Partnership (NFP) Programs which includes several public health nursing programs: Home visiting services, Children and Youth with Special Health Care Needs, Childcare Consultation, and other programs as assigned. The position performs a variety of management functions including staff supervision, program planning, grant applications and reports, development of policies and procedures, quality assurance, community activities, budget coordination, and internal planning and coordination. The program manager is also responsible for direct supervision of the NFP Supervisor and general oversight of the program including maintaining the highest standard in clinical nursing practice and fidelity to the NFP model, and to policies, procedures, guidelines, and standards of NFP and of the agency.

Duties involve extensive interaction with socio-economic and culturally diverse populations of clients, community-based agencies, medical personal and District staff to provide public health nursing services to clients and communities.

The ideal candidate is a dedicated, licensed nursing professional, who has a passion for public health and community, enjoys working with others, and who brings humility and initiative to their work.

Hours: 40 hours per week – 100% FTE, requires occasional evening and weekend hours.

Status: Permanent full-time position. Exempt through the Fair Labor Standards Act.

Benefits: The District offers a comprehensive health benefit plan which includes medical, dental, vision, and life coverages, including several voluntary plan selections through The Standard, MetLife, and Aflac. The District provides medical and dental coverage contributing percentages of the average medical and dental insurance premium cost for full-time employees as follows: Employee @ 100%, Employee & Spouse @ 90%, Employee & Child(ren) @ 90%, and Full Family @ 85%. Benefits include generous paid time off and twelve paid holidays per year. Employees participate in the Public Employees Retirement System (PERS), a defined benefit retirement plan managed by the Washington State Department of Retirement Systems and Social Security. Several deferred compensation retirement savings plans are also offered.

Other: This position requires in-person interactions with staff and members of the public. After a successful in-house trial service period, typically after three months, a limited, hybrid remote work agreement may be established as mutually beneficial.

Please note: Applications will be reviewed upon receipt.

Parent Child Health Program Leadership

• Trains, supervises, and evaluates staff; assigns work; establishes work priorities and performance standards; monitors performance and provides effective feedback.
• Assumes direct responsibility for timelines, quality, and quantity of work of the Parent Child Health Program.
• Monitors activities by evaluating compliance with regulations, procedures and protocols, and staff efficiency, to ensure that operational and agency goals are being met.
• Leads and integrates the work of the Parent Child Health Program across other District programs and divisions.

Nurse-Family Partnership

• Provides support to the NFP Program as Kitsap NFP Administrator.
• Represents KPHD in regional NFP partnership.
• Maintains fidelity to the NFP model of home visitation.
• Supports policies, procedures, guidelines, and standards of NFP and of the agency.
• Promotes public awareness of NFP.
• Develops and maintains community relationships to support client referrals.
• Completes all required NFP education.
• Utilizes reflective practice in supervisory sessions.
• Provides information to support staff for timely and accurate data input to the NFP Efforts to Outcomes (ETO) database.
• Cooperates in review and analysis of the ETO reports for achievements and areas for improvement.
• Participates in quality improvement efforts.
• Understands, supports, and coaches others in the NFP vision, mission, and model.
• Represents the NFP vision, mission, and model in actions and verbally to both internal and external customers and colleagues.

Essential Functions

• Develops and monitors program budgets.
• Initiates, monitors, and makes needed adjustments to program grants and other funding sources appropriately.
• Develops and maintains community partnerships that support PCH/NFP program goals.
• Represents KPHD on local and state collaborations, coalitions, and task forces.
• Assists in creating a positive work environment that promotes productivity, mentoring, teamwork, and cooperation.
• Supports others in accomplishing goals and objectives.
• Elicits and considers differing viewpoints when analyzing issues.
• Consults and collaborates with other professionals involved in providing services to pregnant individuals and families.
• Recognizes accomplishments of team members.
• Maintains clear, effective, open, honest communication with both internal and external customers and colleagues.
• Creates, maintains, and supports a safe environment for open discussion.
• Seeks and responds appropriately to feedback.
• Accurately assesses own learning needs and develops strategies to meet them.
• Stays informed on current health care developments to provide safe, quality nurse home visiting services.
• Establishes and records progress toward annual goals.
• Participates in and contributes to ad hoc special activities and assignments.
• Keeps current on and complies with HIPAA and other privacy regulations and policies, maintaining confidentiality at all times.
• Prepares daily logs, bills, monthly reimbursement requests, and reports as needed.
• Attends scheduled staff meetings to keep current with procedural changes.
• Provides cross-coverage for all other clinical and nursing services as needed.
• Completes timely and accurate random moments to comply with contractual requirements of Medicaid Administrative Match.
• Accurately completes, approves, and submits electronic timecards on a weekly basis as required.
• Participates in quality improvement efforts.
• Serves as a resource person for staff; motivates and mentors staff in providing quality and appropriate quantity of work in assigned area utilizing resources efficiently; models and promotes team building skills among assigned staff.
• Works both independently and within a collaborative team-oriented environment; contributes openly, disagrees respectfully, understands the ideas of others, listens well, and works for consensus.
• Models an organizational culture that promotes the practice of respect for people, openness, trust, safety, transparency, collaborative problem solving, managing with data, in the pursuit of incremental continuous improvement and assurance.
• Demonstrates cultural competency, cultural humility, and embeds health equity into all aspects of assigned work and associated interactions. Promotes the demonstration cultural competency, cultural humility, and health equity among program staff.
• Establishes and maintains cooperative, effective working relationships with coworkers, other District employees, and the general public using principles of good customer service.
• Responds to public health emergencies as required by the District.
• Reports for scheduled work with regular, reliable, and punctual attendance updating availability in the Trello application per protocol.
• Performs other duties as assigned.

Work Environment & Physical Demands

• Work is performed both indoors in an office environment and in the field (conducting home visits, etc.).
• Requires the ability to communicate with others orally, face to face and by telephone.
• Requires manual and finger dexterity and hand-eye-arm coordination to write and to operate computers and a variety of general office equipment. Requires mobility to accomplish other desktop work, retrieve files, and to move to various District locations. Requires visual acuity to read computer screens, printed materials, and detailed information. Essential duties may involve occasional kneeling, squatting, crouching, stooping, crawling, standing, bending, climbing (to stack, store or retrieve supplies or various office equipment).
• May occasionally be required to work a varying schedule which may include evenings and weekends.
• Duties require carrying a cell phone or electronic device.
• Exposure to individuals from the public who are upset, angry, agitated and sometimes hostile, requiring the use of conflict management and coping skills.
• Frequently required to perform work in confidence and under pressure for deadlines, and to maintain professional composure and tact, patience, and courtesy at all times.
• The environment is dynamic and constantly changing, resulting in continually re-evaluating and shifting priorities.
• The incumbent is required to use the combined senses of touch, sight, smell, and hearing during on-going client assessment. Duties require the ability to read typewritten and/or handwritten orders and notes.
• Off-site visits require the incumbent to carry supplies and/or equipment up and down stairs as well as into and out of a vehicle on a daily basis.
• While performing home visits, the incumbent encounters unsanitary conditions, animals (pets) and clients and/or family members who are smoking, exposing the incumbent to second-hand smoke which may cause allergic reaction and/or illness.
• The incumbent is exposed to emotionally disturbing experiences. The incumbent is expected to remain calm, controlled, and professional, regardless of the situation and to demonstrate care and compassion to the client, family member and other members of the health care team.
• Regularly the incumbent will require the ability to lift/and or carry objects and materials up to ten pounds (taking infant scale into patient homes during a visit). Occasionally, the incumbent in this position may be required to lift/ carry objects up to twenty-five pounds.
• May be required to stay at or return to work during public health incidents and/or emergencies to perform duties specific to this classification or to perform other duties as requested in an assigned response position. This may require working a non-traditional work schedule or working outside normal assigned duties during the incident and/or emergency.

• Bachelor's degree in nursing from a school with NLN accreditation that includes a Community Health component and possession of a valid license to practice as a Registered Nurse in the State of Washington; AND
• Six (6) years of progressively responsible and relevant professional experience, of which a minimum of two (2) years of supervisory/management experience is required: OR
• An equivalent combination of education, experience and professional certification may be qualifying provided the individual's background demonstrates the required knowledge, skills, and abilities.

• Public health or community health nursing experience.

Knowledge of:

• Principles and practices of public sector organization and program operations;
• Project management, including planning, scheduling, monitoring, and problem solving;
• Federal, state, and local laws and regulations relevant to assigned areas/program(s);
• Trends, principles and practices within assigned specialized areas;
• Principles and practices of supervision, personnel development, and group dynamics;
• Principles of public relations and customer service;
• Thorough knowledge of public health principles and practices, and the role of public health in the community.

Skill and Ability to:

• Understand, interpret, explain and apply best practices, laws, rules and regulations within assigned specialized areas;
• Coordinate, organize, and prioritize work, follow directions, instructions and protocol in the course of duties assigned;
• Make timely decisions considering relevant factors and evaluating alternatives, exercising discretion and sound independent judgment;
• Gather and analyze data and develop clear, concise and comprehensive reports, correspondence and other written materials;
• Communicate orally and in writing to a variety of audiences in a clear, comprehensive, effective and professional manner;
• Plan, direct and evaluate the work of staff;
• Create and meet schedules, time lines and work independently with little direction;
• Utilize computers and related software and automated equipment to produce documents and reports, typing with sufficient speed and accuracy to accomplish assignments in a timely manner;
• Perform duties in confidence and under pressure for deadlines, and to maintain professional composure and tact, patience and courtesy at all times;
• Work effectively in a dynamic environment that is constantly changing, resulting in continually re-evaluating and shifting priorities; and
• Work both independently and within a collaborative team-oriented environment; contribute openly, respectfully disagree, understand the ideas of others, listen well and work for consensus.

• Possession of a valid license to practice as a Registered Nurse in the State of Washington is required.
• Performance of job duties requires driving on a regular basis, a valid Washington State driver license, use of a reliable personal vehicle, and proof of appropriate auto insurance.
• All required certificates, registrations, or licenses must be maintained in an active status without suspension or revocation throughout employment.

For additional information and to complete the required electronic application, please visit the Careers section of our website at kitsappublichealth.org or go to GovernmentJobs.com.