Description:

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:
Non-Exempt

Hiring Range:
$16.60 - $31.37
Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:
Monday through Friday

Scheduled Hours:
9:30pm - 5pm

Shift:
1 - Day Shift, 10 Hours (United States of America)

Hours:
40

Cost Center:
34000 - 3135 Brimfield Family Practice

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The Secretary, Medical Admin Sr provides advanced administrative and clerical support to physicians, advanced practice providers, and clinical staff. In addition to performing the full scope of Secretary, Medical Admin responsibilities, this position may coordinate office operations and staff activities, train and mentor administrative personnel, manage complex scheduling and program support, and serves as the primary liaison for clinical, academic, and administrative functions. The Secretary, Medical Admin Sr ensures the highest standards of professionalism, confidentiality, and customer service while supporting the operational efficiency of the medical office.

II. Major Responsibilities
1. Patient Scheduling, Registration, and Coordination
• Schedules and coordinates inpatient and outpatient visits, procedures, and diagnostic testing, collaborating with patients, caregivers, and ancillary services to ensure accuracy and timeliness.
• Registers patients, verifies insurance coverage and eligibility, and secures required referrals or authorizations.
• Assists with new patient intake, including collecting demographic and insurance information.
• Identifies urgent patient-care needs and escalates to providers or clinical staff as appropriate.
2. Communication and Customer Service
• Answers and screens phone calls, responds to routine inquiries, and routes messages to appropriate caregivers.
• Greets visitors and patients, determines their needs, provides information on procedures and policies, and ensures a professional, courteous experience.
• Serves as liaison between patients, families, and caregivers to promote timely and effective communication.
• Escorts patients to examination rooms and chaperones examinations as required.
3. Documentation, Transcription, and Correspondence
• Transcribes medical reports from dictation and produces correspondence, reports, memos, and other documents.
• Proofreads and edits materials for grammar, spelling, format, and style.
• Composes or prepares standard letters and forms for review.
• Prepares, updates, and maintains patient charts, records, and other documentation in accordance with organization standards and HIPAA regulations.
4. Meeting, Program, and Faculty Support
• Arranges and coordinates internal and external meetings; prepares and distributes agendas; records and distributes minutes.
• Makes travel arrangements for conferences, meetings, and other events.
• May coordinate residency, fellowship, clerkship, or other educational programs, including schedules, requirements, and related documentation, as assigned.
5. Billing and Financial Processing
• Collects patient copayments, processes payments, and maintains records for daily deposits.
• Performs on-site charge entry for submission to billing.

III. Position Qualifications
License/Certification/Education:
Required:
1. High School diploma or equivalent.
Preferred:
1. Completion of a medical secretary, medical assistant, or related vocational training program.
Experience/Skills:
Required:
1. 2 years of experience in a medical office or healthcare setting.
2. Proficiency in Microsoft Office Suite and electronic health record (EHR) systems.
3. Strong organizational, communication, and customer service skills.
4. Ability to maintain confidentiality of patient and organizational information.
5. Demonstrated ability to manage multiple priorities in a fast-paced environment.
Preferred:
1. Previous experience providing administrative support in an academic medical office.
2. Familiarity with medical terminology, insurance authorization processes, and clinical workflows.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

IV. Physical Demands and Environmental Conditions
Work is considered sedentary. Position requires work indoors in a normal office environment.

Major Responsibilities

1. Patient Scheduling, Registration, and Coordination
• Schedules and coordinates inpatient and outpatient visits, procedures, and diagnostic testing, collaborating with patients, caregivers, and ancillary services to ensure accuracy and timeliness.
• Registers patients, verifies insurance coverage and eligibility, and secures required referrals or authorizations.
• Assists with new patient intake, including collecting demographic and insurance information.
• Identifies urgent patient-care needs and escalates to providers or clinical staff as appropriate.
2. Communication and Customer Service
• Answers and screens phone calls, responds to routine inquiries, and routes messages to appropriate caregivers.
• Greets visitors and patients, determines their needs, provides information on procedures and policies, and ensures a professional, courteous experience.
• Serves as liaison between patients, families, and caregivers to promote timely and effective communication.
• Escorts patients to examination rooms and chaperones examinations as required.
3. Documentation, Transcription, and Correspondence
• Transcribes medical reports from dictation and produces correspondence, reports, memos, and other documents.
• Proofreads and edits materials for grammar, spelling, format, and style.
• Composes or prepares standard letters and forms for review.
• Prepares, updates, and maintains patient charts, records, and other documentation in accordance with organization standards and HIPAA regulations.
4. Billing and Financial Processing
• Collects patient copayments, processes payments, and maintains records for daily deposits.
• Performs on-site charge entry for submission to billing.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

About Us:

At UMass Memorial Health, everyone is a caregiver. No matter their responsibilities or title, every employee or "caregiver" fills an important role for our patients and their families every day. Who is a caregiver? It's not just the person who delivers the care. It's all the people who make it work ... and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.