APEX Home Improvement is seeking a reliable and organized Office Assistant to support daily administrative operations. This role is essential in ensuring smooth communication between customers, field staff, and management while maintaining accurate records and providing excellent customer service.

• Answer and direct phone calls professionally
• Schedule appointments and coordinate with field technicians
• Greet and assist customers over the phone
• Maintain organized filing systems (digital and paper)
• Prepare invoices, estimates, and basic reports (using JobTread CRM)
• Process payments and track accounts receivable
• Order office supplies and manage inventory
• Assist management with administrative tasks
• Handle email correspondence and follow-ups
• Maintain customer databases and job records

Qualifications

• High school diploma or equivalent (required)
• Previous office or administrative experience (preferred)
• Strong communication and customer service skills
• Proficiency in Microsoft Office / Google Workspace
• Basic bookkeeping or invoicing experience is a plus
• Excellent organizational and multitasking abilities
• Reliable, punctual, and detail-oriented
• Ability to work independently and as part of a team

• Experience in construction/home improvement offices
• Knowledge of scheduling software or CRM systems
• Basic accounting or QuickBooks experience