Entity: Pacific Telemedicine Services - False Creek Wellness

Position Title: Client Care Coordinator

Hourly Pay: $20/hour

Job Class: Full time

Work Location: Vancouver, BC

About the Company:

Join our dedicated team at WELL Health Medical & Longevity Centers, Canada’s leader in advanced multi-modality diagnostic imaging & molecular biomarker testing. We are committed to providing top-tier care and service to our clients. We are seeking a motivated and compassionate Client Care Coordinator to be an integral part of our team supporting smooth operations and ensuring a seamless client experience.

What you will be doing:

• Front Desk Management:
  • Welcome and assist clients as they arrive at the clinic, ensuring a positive and efficient experience.
  • Oversee client screening, ensuring all necessary procedures are completed onsite.
  • Perform general administrative tasks.
• Client Communication:
  • Answer and direct incoming phone calls to the appropriate departments or staff members.
  • Respond to email inquiries promptly and professionally.
• Client Transactions:
  • Handle payment processing for services rendered, ensuring accuracy, and maintaining client confidentiality.
• Operational Support:
  • Collaborate with medical staff and technicians to ensure smooth client flow and address any issues that arise.

• Maintain accurate records of all client interactions and transactions.

You have:

• Customer Service Focus: A passion for delivering outstanding service with strong interpersonal skills. A passion for helping others.
• Team Player: Ability to work collaboratively with others in a team-oriented environment.
• Organizational Skills: Proven ability to multitask and manage front desk operations in a dynamic environment.
• Communication Skills: Excellent verbal and written communication abilities to interact effectively with clients and staff. Proven ability and confidence in handling customer concerns and or feedback
• Attention to Detail: Meticulous attention to detail, particularly in handling payments and client records.
• Confidentially: Demonstrated understanding of the importance of maintaining client confidentiality and safeguarding sensitive information.

• 2+ years of reception and/or customer service experience (preferably in a medical setting)
• Superior customer service skills are a must.
• Knowledgeable in medical, diagnostic imaging or corporate health is desired.
• Knowledge and experience using PACS, Oscar is an asset.
• Medical terminology
• Proficient in using MS. office programs.

The salary offered for this position falls within a specified salary range and will be determined based on a variety of factors, including but not limited to the candidate's experience, qualifications, skills, and the specific needs of the organization. At WELL, we believe in fair and equitable compensation, and our goal is to offer a competitive salary that reflects the value and expertise of the selected candidate.

WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way!

WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’ ESG strategy pillar.

Want Read more about us: https://stories.well.company/