Performs clerical, receptionist and scheduling activities while maintaining the physical environment of the area. Assists the office manager to facilitate organization operations such as transcribes physician’s orders, copies records, relays message, prepares, complies and maintains various records. Other activities may include coordinating employee schedules, helping to orientate new staff to the Clinic Office Assistant position, processing intake information, keeping the lines of communication open with supervisors and maintaining proper workflow for billing of services.

Qualifications:

Required:

• High School graduate or equivalent
• Basic Computer knowledge

Preferred:

• Bachelors degree
• Clinic office/office management experience.
• BLS certification

Responsibilities:

• Collects patient identification and demographics, HIPAA forms, insurance information, collects co-pay, and documents indicated signs and symptoms, and consent for treatment.
• Completes and maintains registration process.
• Documents indicated signs/symptoms and consent for treatment.
• Schedules appointments, tests and procedures.
• Maintains current knowledge of ICD-9 and CPT codes.
• Assists with the completeness of charge ticket; forwards charge tickets to Central Billing Office, assists patients/customers with billing problems or questions.
• Assists in updating and maintaining policies, procedures, and protocols to promote standards of care and maintain regulatory requirements.
• Sends patient communication regarding appointments/tests/procedures.
• Receives/distributes mail, answers phone, screens and directs caller’s retrieves records from storage; and maintains reception/waiting area.
• Maintains fax queue; prepares, maintains and files/scans records.

Infection Control: Initial and Ongoing training in dealing with infection control. Trainings could include but are not limited to, blood borne pathogens, bodily fluids and bio hazardous materials as it applies to your daily work environment.

Patient Interaction: Frequent

HIPAA: This position will have access to the following Protected Health Information in order to carry out the duties related to their position at Hays Medical Center based on the following criteria:
Primary – required (routine) to do the job;
Secondary – required for the job, but mostly be exception; and
None – no approved access

Description of Information
Primary:
Patient Demographic Information (information used to identify a person): Name, Date of Birth, Address, Race, Marital Status, Religion

Clinical Information (information that describes a patient’s health status): Diagnosis, Reports/Medical Notes, Test Results, Problem List, Procedures, History and Physical

Coding Information (clinical information that is in (alpha) numeric format): ICD-9 Codes, Rev Codes, CPT Codes

Financial Information/Insurance (information related to insurance, billing and payment): Billing Information, Payer Name, Payer ID, Account Balances, Plan Elements Covered, Payment Information, Payment Rates