Job Description

Entity: WELL Health Technologies Corp.

Job Title: Medical Office Assistant

Location: Surrey, BC

Job Class: Part-Time / Permanent

Salary Range: $18.50 – $19.50 CAD per hour

WELL Health Technologies Corp. is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients. WELL has built an innovative practitioner enablement platform that includes comprehensive end-to-end practice management tools, inclusive of virtual care and digital patient engagement capabilities, as well as Electronic Medical Records (EMR), Revenue Cycle Management (RCM), and data protection services. WELL owns and operates Canada's largest network of outpatient medical clinics serving primary and specialized healthcare services and is the provider of a leading multinational telehealth offering. To learn more about WELL, visit: www.well.company.

We are seeking a Medical Office Assistant to join our Surrey clinic. The successful candidate will support the daily operations of our medical practice by providing outstanding patient service, assisting healthcare providers, and maintaining accurate records. This is a patient-facing role that requires professionalism, strong organizational skills, and the ability to multi-task in a fast-paced environment.

• Greet patients in person and over the phone with professionalism and warmth.
• Gather and input patient information for electronic medical records (EMR).
• Schedule, modify, and manage patient appointments efficiently.
• Maintain and organize medical supplies and office inventory.
• Prepare patient samples when required and ensure appropriate labeling and handling.
• Escort patients to examination rooms and assist clinicians during patient visits as needed.

• Completion of a Medical Office Assistant (MOA) program or equivalent training.
• Knowledge of OSCAR EMR or similar systems is an asset.
• Excellent interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively in a team environment.

• Results oriented – Operates with urgency to improve and grow the business.
• Morally strong – Acts with integrity and professionalism in all business dealings.
• Team player – Recognizes that success comes from collaboration and mutual support.
• Change agent – Resilient and solution-oriented, capable of driving improvements.
• Caring cultural champion – Represents WELL’s values with empathy and respect.
• Practical – Provides sound advice, identifies challenges, and works collaboratively.
• Credible and dependable – Demonstrates consistency and reliability in all work.
• Adaptive and influential – Effectively navigates change and encourages progress.
• Interpersonal skills – Communicates with positivity, humour, and professionalism.

The wage offered for this position falls within a specified range and will be determined based on factors including experience, qualifications, skills, and organizational needs.

WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way!

WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, reflecting our commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with our 'Healthy Place to Work' ESG strategy pillar.