Medical Office Assistant at WELL Health Technologies Corp – Burlington, Ontario

Entity: WELL Health Clinic Network Inc.

Job Title: Medical Office Assistant

Location: WELL Health Clinic - Halton Hill, ON

Job Class: Part-Time

Salary Range: $19.00 CAD per hour

WELL Health Clinic Network Inc is part of WELL Health Technologies Corp., one of the fastest-growing and most innovative healthcare organizations in North America. Our mission is to improve health outcomes by combining outstanding clinical care with modern technology, creating a scalable platform that transforms the patient and provider experience.

We are looking to hire a Medical Office Assistant to provide administrative, technical, and resource support for internal staff and Primary Care Physicians. The ideal candidate will exercise considerable tact and diplomacy while performing a variety of clerical functions in support of patient care. This is a fast-paced environment requiring independent thinking, teamwork, excellent time management, and multitasking skills.

• Promptly answer and return all phone calls and inquiries in a professional and non-judgmental manner.
• Greet and assist patients and visitors in a friendly and professional way.
• Verify patient demographics, ensuring accuracy and avoiding duplication.
• Manage daily input (faxes) and retrieval of information in the Electronic Medical Record (EMR).
• Provide excellent customer service to all patients, whether by phone or in person.
• Contact patients to book recall appointments as instructed by the Physician.
• Inform patients of outstanding accounts and direct them to billing before their appointments.
• Retrieve consult reports, lab results, and diagnostic reports as needed.
• Maintain appointment reminder calls and ensure timely communication with patients.
• Sort and date-stamp incoming physician mail and correspondence.
• Assist and support Physicians and clinical staff as required.
• Perform cross-functional administrative duties, including triage support and patient rooming when necessary.

• Degree in healthcare administration or related field (required).
• Demonstrated proficiency in keyboarding and typing skills.
• Previous experience working with EMR systems.
• Proficient in Windows and/or other clinic software.
• Medical Office Administration education or equivalent work-related experience.
• 1–2 years of experience in a primary care environment.
• Strong organizational, multitasking, and communication abilities.
• Ability to maintain confidentiality and handle sensitive information professionally.

The wage offered for this position falls within a specified range and will be determined based on factors including experience, qualifications, skills, and organizational needs.

WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way!

WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, reflecting our strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being.

WELL Health Stories: https://stories.well.company/