JOB TITLE: Medical Office Specialist

DEPARTMENT(S): Behavioral Health/Psychiatry – May be requested to float to: Internal Medicine/ OB-GYN/ Ortho Clinic/ Basin Clinic/ Walk-In Clinic/ Cardiology/ Wound Care/ General Surgery

REPORTS TO: Service Line Director (BH); add'l: Practice Manager/Physician Clinics Director

JOB SUMMARY

The Medical Office Specialist is responsible for all clerical, secretarial, scheduling and registration functions of the Clinic(s). The employee must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirements relative to his or her age-specific needs, and to provide the care needed as described in the unit’s policies and procedures.

JOB REQUIREMENTS

Prefer High School Graduate with some college work in secretarial or clerical work.

EXPERIENCE

Two years of secretarial, bookkeeping and receptionist experience preferred.

SKILLS

Ability to relate well and work well with all types of people a necessity, along with well-developed written and verbal skills and interpersonal skills. Knowledge and skilled in using Microsoft Office Suite products.

ESSENTIAL FUNCTIONS

• Serve as receptionist, answering phone and receiving clients and visitors.
• Secretarial duties for the Physician Clinics.
• Manage physician appointment schedule by filling open slots based on provider guidelines.
• Complete purchase orders, maintains inventory, and order items from materials management.
• File maintenance requests and ensure items are repaired.
• Close Clinic Cash Drawer Daily
• Reconcile Petty Cash Drawer
• Perform record search for insurance companies, doctors, and complete requests for information.
• Completes point of contact scanning.
• Appropriately register prospective patients into the EMR.
• Retrieve mail from mailbox and Administration. Distribute to appropriate staff.
• Maintain hospital and Medical Record ID numbers and medical records on all patients.
• Work effectively with office physicians daily, being flexible to maximize office efficiency.
• Collect amounts due from patients at time of service according to CRH policy.

SECONDARY FUNCTIONS

• Attend meetings as requested and takes notes.
• Perform duplication of necessary materials/correspondence, etc.
• Serve on committees as requested.
• May be requested to perform other duties and responsibilities for which the individual is qualified.
• May be requested to float to Cancer Treatment Center (will need to sign additional job description for this).