Protection Strategies, Inc. (PSI)

Administrative Assistant (ISBS)

Location: Rockville, MD

Compensation: $25.94/hr + $4.57/hr Health & Welfare Benefit

About PSI

Protection Strategies, Inc. (PSI) is a Service-Disabled Veteran-Owned Small Business providing security solutions and personnel security expertise to the U.S. Government. We are mission-driven, people-focused, and committed to safeguarding our clients’ interests with integrity and innovation.

Why Join PSI

At PSI, People First, Mission Always isn’t just a motto—it’s how we operate. We offer a collaborative, purpose-driven environment where your work supports critical government missions and helps protect vital infrastructure. Your contributions are valued and recognized in our mission-driven culture.

Benefits Include

Medical, Dental, Vision, Telemedicine, 401(k) Retirement Plan, Tuition Assistance, Wellness Programs, Employee Assistance Programs, GoodRx, Commuter Benefits, Disability Products, and Flexible Spending Accounts (HSA/HRA).

Position Overview

PSI is seeking an Administrative Assistant to provide general administrative support to the Intake, Suitability, and Badging Services (ISBS) Program. This role supports day-to-day administrative operations across a broad range of functions, minimizing executive involvement in routine tasks and inquiries.

Key Responsibilities

• Contact federal employees, contractors, affiliates, and interns to schedule fingerprint enrollment and badge issuance
• Answer telephone and email inquiries regarding badge office policies and procedures
• Manage office resource mailboxes and coordinate with internal and external agency sponsors and liaisons regarding badge status
• Draft, update, and maintain office Standard Operating Procedures (SOPs)
• Submit new and departing user requests to the IT Helpdesk
• Receive, log, ship, and track fingerprint cards for background investigations
• Perform certificate rekey, PIN reset, and card update activities
• Manage calendars, agendas, travel arrangements, and meeting minutes
• Coordinate meetings, appointments, and onboarding activities for new hires
• Maintain applicant records, documentation, and files
• Perform card custodian duties, including secure storage, identity proofing, badge destruction, and account termination requests
• Maintain compliance with HHS rules and regulations related to inter-agency badges
• Create and maintain spreadsheets and administrative reports
• Troubleshoot enrollment and badge issuance station issues
• Print and ship new and replacement badges for federal employees, contractors, and liaisons
• Report system failures and downtime to appropriate support centers
• Perform other duties as assigned

Qualifications

• High school diploma or GED required
• 3–5 years of experience in an administrative or program assistant role
• Minimum of 1 year of data entry experience
• Strong organizational, multitasking, and communication skills
• Proficiency in Microsoft Office applications
• Ability to work independently and collaboratively in a team environment
• Ability to sit, stand, walk, crouch, and kneel for extended periods

EEO Statement

We are an equal opportunity employer. All qualified applicants will be considered without discrimination based on race, color, religion, sex, national origin, age, disability, or protected veteran status. Employment offers will be contingent on passing a pre-employment drug screen.

Practical AI Application

• Applies AI tools to streamline workflows, enhance decision-making, and improve outcomes
• Understands the strengths and limitations of AI systems and exercises sound judgment in their use
• Continuously explores new AI capabilities and integrates them into day-to-day work where appropriate
• Uses AI in alignment with company and customer-specific policies, data privacy standards, and ethical guidelines
• Exercises discretion when using AI with sensitive or proprietary information
• Demonstrates awareness of bias, accuracy, and risk considerations when leveraging AI tools