Position will Close: March 9, 2026

Position Summary:

The Outpatient Clinic (OPC) Administrative Assistant provides essential administrative and clerical support to the Nurse Manager, Outpatient Nurse Practitioner (NP) team and the broader outpatient clinic. This position plays a key role in ensuring efficient operations by managing clinic correspondence, processing documentation requests, supporting prior authorization workflows, organizing and maintaining patient-related information, and assisting with general office management. This role is integral to the smooth functioning of the outpatient environment and requires a detail-oriented, proactive individual who can maintain professionalism, accuracy, and confidentiality while supporting a busy clinical team.

Position Requirements:

• Licensure/Certification/Registrations: None

• Education: Medical Assistant certificate or an associate degree in a medical-related field strongly preferred; High School diploma or equivalent required.

• Experience: 1–3 years of administrative or clerical experience in a healthcare, outpatient, or rehabilitation setting required. Experience using an electronic health record (EPIC preferred) and managing confidential health information is required.

• Skills & Abilities: Strong organizational skills and attention to detail. Outstanding written and oral communication skills. The ability to work independently but also collaboratively as a member of a team. Ability to organize, prioritize and meet deadlines, while effectively managing multiple projects simultaneously. Ability to manage multiple priorities while maintaining accuracy and composure. Good problem-solving skills, detail-oriented and excellent follow-through. Ability to relate to people of all ages and diverse backgrounds, skills and abilities. Ability to present self in a personable and professional manner. Strong critical thinking, discretion, and problem-solving skills. Must be able to successfully and effectively communicate with a variety of personnel. Ability to deal with diverse and confidential information with discretion and good judgment. Proficiency with Microsoft Office applications and electronic record systems. Knowledge of EPIC electronic health record, including OP work queues.

Essential Functions:

• Provide administrative support for the outpatient NP team, outpatient nursing staff, and outpatient clinic operations.
• Manage incoming and outgoing faxes, correspondence, and documentation for the clinic.
• Support completion and routing of required forms, authorizations, and record requests with accuracy and timeliness.
• Assist with gathering and submitting information required for prior authorizations or other payor documentation processes.
• Interact daily with staff, patients, families, providers and others, and serve as a resource and referral source.
• Manage and track office and clinical supply inventory, ensuring timely ordering and organization.
• Prepare and format documents, correspondence, and reports for internal and external stakeholders.
• Coordinate and schedule clinic-related meetings, vendor meetings, and other departmental events, including preparation of agendas, meeting materials, and minutes as needed.
• Assist with departmental projects, data entry, and tracking logs as assigned.
• Manage general office functions, including mail, scanning, and record maintenance.
• Serve as a professional and courteous point of contact for patients, families, staff, and external partners.
• Uphold confidentiality and compliance with HIPAA and hospital standards.

Craig Hospital Benefits:

Benefit Eligible Positions:

At Craig Hospital, we offer a wide range of outstanding benefits that allow our employees to tailor a benefits package that meets their individual needs. Planning a family or looking forward to retirement, we have options. Our medical insurance is a self-funded plan administered by Allegiance Benefit Plans with a CIGNA network of providers offering two different comprehensive plans. We offer dental insurance through Delta Dental, and Vision insurance through EyeMed. Craig offers Health Care and Dependent Care Spending Accounts. Craig also provides and pays for both Short Term and Long-Term Disability Insurance plans for every benefit-eligible employee. We offer generous time off benefits to allow you to enjoy your time away from work too! Additionally, we have a 403b Retirement Plan with a generous matching contribution through Empower Retirement that you are eligible for upon hire. Do you want to go back to school? We have Tuition Assistance. Unexpected emergency? We have Employee Assistance Programs. For Craig, we believe in offering best-in-class benefits, and we prioritize benefits to support you.

Salary Range: $19.58/ Hour — $28.20/ Hour