Purpose of Job:

The Industrial Inside Sales position enhances customer and co-worker experiences by delivering customer order support, providing timely product knowledge, collaborating across departments and proactively growing sales territory.

Our Core Values & Character Expectations:

Be Integral to Our Customers, Our Co-Workers and Our Community

At Next Supply, we are a respectful and collaborative culture where innovation, integrity and entrepreneurial spirit come together. Life at NEXT is about being part of a hardworking, dynamic and inclusive team. At Next Supply, we believe it’s not just what we do, but how we do it that makes a great place to work.

To support these values, this role requires motivation, adaptability, thoughtful decision-making, honesty, reliability, and a strong sense of ownership and commitment to a positive experience for customers and colleagues.

Primary Duties and Responsibilities:

Customer Service, Order Management, and Sales

• Manage and process customer orders and quotes (phone, fax, email) with same-day responses, ensuring accurate pricing, stock availability, and delivery requirements for assigned customers
• Follow up on open orders, quotations, and requests to maintain an updated order report
• Build and maintain customer relationships, offering product knowledge and assistance
• Troubleshoot and resolve customer issues, including completing Customer Complaint forms as needed
• Support team members and assist with customer care issues at the order desk

Organizational Collaboration and Documentation:

• Coordinate with other departments and vendors to ensure timely delivery of materials and pricing
• Assist in contract bidding by preparing RFQ/RFT documents using system and Excel
• Provide MTR, CRN, and Statutory Declaration documents as required, and work with Procurement and Vendors to secure non-stock products

These duties reflect the general details of the role but are not exhaustive. There will be tasks that are necessary to the job which may also be required.

Recommended Qualifications:

Knowledge/Skill/Ability Requirements

• Ability to consistently model Next’s core values and character expectations listed above
• Excellent organizational and multitasking skills with a keen attention to detail
• Strong problem-solving, prioritization skills, and time management abilities
• Excellent written and verbal communication skills with the ability to remain composed under pressure
• Strong teamwork skills with the ability to collaborate effectively with other departments.
• Excellent customer service skills; striving to meet or exceed customer expectations
• In-depth knowledge of plumbing, hydronics, and industrial PVF
• Strong computer skills and knowledge of Microsoft Products (i.e. Word, Excel, and Outlook) and Adobe Acrobat

Experience & Education

• 2+ years of previous sales experience
• High School Diploma or equivalent
• Previous experience in the construction industry is considered an asset

Physical Demands/ Working Conditions

• Position requires the ability to work in a fast-paced environment and handle high-pressure situations calmly and effectively

This posting is for one (1) currently available position.

NEXT does not currently use AI or automated decision-making to screen candidates but may do so in the future in compliance with applicable law.

Application Process:

We're eager to welcome candidates who believe in excellent service and in being involved with their co-workers, customers, and the community. We appreciate all applications, however, only those selected for an interview will be contacted.

We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.