The Inside Sales Representative & Warehouse/Quality Associate will be responsible for daily inside sales and warehouse/quality support tasks as bulleted below. The employee will rely on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. Employee reports to the Inside Sales Manager.

Responsibilities:

• Respond to customer inquiries pertaining to products, services, prices, availability, and/or order status via email, phone, and website
• Assist and advise customers in the selection of the appropriate product(s) and/or service(s) based upon the customer’s requirements
• Engage vendors to procure materials and expedite shipments
• Prepare quotations, process orders and manage existing orders on online platform first and foremost and internal business systems only when necessary
• Work with all other departments to coordinate and assure customer requirements, and expectations are fulfilled, and conflicts are resolved to the satisfaction of the customer
• Support, interact, and work in tandem with members of the outside sales team to build and retain customer relations
• Make pricing decisions on demand when communicating with customers; responsible for communicating with pricing teams to maintain accurate information within each customer account in the business system
• Perform other related duties and assignments as directed by management and as listed in SOP
• COC/COO or other order-specific documentation and related inspection and labeling