Position Summary

The Inside Sales Representative is responsible for managing customer relationships, processing orders, preparing quotations, and supporting the outside sales team. This role serves as a key link between customers, production, supply chain, and finance to ensure timely and accurate execution from quote through delivery in a manufacturing environment.

Qualifications

Required

• 2+ years of inside sales, customer service, or order management experience in a manufacturing or industrial environment
• Strong communication and interpersonal skills
• Proficiency with ERP systems (SAP, Oracle, JD Edwards, or similar) and CRM tools
• Proficiency with Microsoft office tools (Excel, word, PowerPoint, etc..)
• High attention to detail and strong organizational skills

Preferred

• Experience supporting B2B customers in a technical or engineered product environment
• Understanding of manufacturing lead times, production constraints, and supply chain dynamics
• Ability to read basic product specifications or technical drawings

Key Competencies

• Customer-focused mindset
• Strong problem-solving and follow-through
• Ability to manage multiple priorities in a fast-paced environment
• Commercial awareness and margin sensitivity
• Team-oriented with strong cross-functional collaboration skills

Sales & Customer Support

• Serve as the primary point of contact for assigned customers
• Prepare and follow up on quotations, pricing, and lead times
• Convert quotes into sales orders and ensure accurate order entry
• Respond to customer inquiries related to product specifications, availability, pricing, and delivery
• Support outside sales representatives with account management and opportunity tracking

Order Management & Execution

• Manage orders from receipt through fulfillment, including order entry, changes and expediting as needed
• Coordinate with production planning, supply chain, and logistics to meet customer delivery requirements
• Communicate proactively with customers on order status, delays, or changes
• Assist in resolving order discrepancies, returns, and claims

Commercial & Administrative Support

• Maintain customer records, pricing files, and sales data in ERP/CRM systems
• Ensure compliance with company pricing, margin, and approval policies
• Support forecasting activities and provide input on demand trends
• Assist with customer onboarding, contracts, and documentation

Cross-Functional Collaboration

• Work closely with manufacturing, planning, quality, and finance teams to ensure customer satisfaction
• Participate in continuous improvement initiatives related to order flow, lead time, and customer experience