Sales Design Consultant

FLSA Status: Draw vs Commission; Salary, Exempt

N/A

VISION

Utilize product knowledge and design skills to meet or exceed sales goal and customer expectations. Build long term relationships with customers.

Core Competencies:

• Basic drawing skills
• Ability to negotiate pricing and favorable terms
• Ability to analyze and problem solve
• Excellent organization skills including ability to prioritize and multi-task
• Working knowledge of the internal computer system (SalesForce.com) including how to write up an order
• Ability to maintain positive working relationship with customers and co-workers
• Ability to create and use excel spreadsheets and word documents
• Maintain a high level of product knowledge for all existing and new line
• Account development skills
• Working knowledge of access
• Ability to work visiting clients outside the office

Job Duties:

Collect Contact Information for every client

Collect Related party for every client

Provide quote for project of every customer same day

Create Next Task

Create Follow up Event

Send Thank you for coming in Email.

Sell Tile!

• Maintain focus on our Core Values
• Wait on customers in the showroom either by appointment or walk in.
• All Opportunities should have Showroom Log Traffic and Next Purpose Task by end of the day in SFDC
• Convert all leads by end of the day.
• Pending Opportunities all need to have Next Purpose tasks, Amounts, Close dates.
• Call Open Opportunities and complete other action items. Hots should be called at least once a week or per negotiated date. Also call contractor and/or installer who will be providing the quantities.
• Assist clients from other stores or clients of another designer within your store as requested—we need to treat all clients seamlessly.
• Provide current month and next month’s sales forecast when requested
• Meet with Sales Manager on pendings weekly.
• Attend New Product monthly webinar
• Attend special order vendor product training sessions
• Contacts in SFDC kept up to date and entered daily.
• Return all phone calls by the end of the day
• Return emails by the end of the day
• Prospect for new business by calling targeted account list in SFDC.
• Work with manager to establish a fixed schedule to develop your top accounts which may include outside visits, appointments, and/or telephone calls.
• Within 90 days provide a route schedule of specific firms you will be developing. 2 Visits per month minimum.
• Clean up your work space after each customer visit.
• Help put tile away throughout the day in the showroom/All tile must be put away in your showroom before leaving for the day.
• Go to association meetings and trade shows to build network.
• Continue your education by learning company procedures and business rules, study the price list and the product lines offered so you can sell from our broad product line.
• Weekly outside Account Development visits to clients.
• Attend Daily Huddle
• Exhibit teamwork in the showroom, treat all equally and put others before ourselves

Reports Generated by Department and Frequency of use:

Pendings Pipeline report

• Sales goal
• Waits on walk ins when requested
• Pendings kept current and timely follow up on action items
• Helps clients from other stores /same store as requested
• Continuous improvement in product knowledge and design capabilities
• Account development
• Account retention
• Survey of key internal customers
• Survey of top 5 external customers

EXPECTED NUMBER OF HOURS WORKED PER WEEK: 45

I have read, understand and accept the duties, responsibilities and requirements as stated above.

Employee Signature: _______________________ Date: ___________________

Architectural Ceramics is a comprehensive tile and stone company with Caring, Capable people.