Core Competencies

• Visitor-Centered Service:Demonstrateswarmth, professionalism, and attentiveness;anticipatesvisitor needs and responds thoughtfully in real time.
• Communication & Engagement:Communicates clearly and respectfully with visitors and colleagues, adapting tone andapproachfor diverse audiences.
• Operational Reliability:Follows procedures accurately, manages time well, and contributes to smooth daily operations.
• Team Collaboration:Works cooperatively across Visitor Experiences and Retail teams, sharing information and supporting collective goals.
• Adaptability & Problem Solving:Remainscalm and flexible in a fast-paced environment; addresses issues with practical judgment and seeks help when needed

Responsibilities

• Welcome and orient visitors upon arrival, providing clear, friendly guidance that sets the tone for a positive and engaging visit.
• Support admissions and access processes, including ticket scanning, wristband distribution, and basic troubleshooting, ensuring efficient andaccurateentry.
• Deliver excellent retail service, assisting with purchases, answering product questions, and maintaining a clean, well-presented shop environment.
• Provide wayfinding and general information, helping visitors navigate exhibits, amenities, and daily programming with confidence.
• Model TRPL’s service standards, including accessibility awareness, inclusion, and respectful engagement with diverse audiences.
• Respond to visitor questions or concerns, escalating issues appropriately and supporting service recovery when needed.
• Maintain operational readiness, including restocking retail items, organizing welcome areas, and following opening and closing procedures.
• Collaborate across teams, sharing observations, visitor feedback, and operational insights with supervisors.

Requirements

• Requires standing for extended periods and occasional lifting (up to approximately 25lbs).
• Onsite role based in Medora, North Dakota.
• Must have reliable transportation to and from the Library site.
• May include evenings, weekends, and holidays based on operational needs.
• No housing provided.

EEO Statement 

The Theodore Roosevelt Presidential Library Foundation (TRPLF) is committed to creating a diverse, equitable, and inclusive environment. TRPLF does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law as a provision of employment opportunities and benefits.    

Reasonable Accommodation

The Theodore Roosevelt Presidential Library is committed to creating a welcoming, inclusive, and accessible environment. If you require a reasonable accommodation to complete your application, participate in an interview, or otherwise navigate our hiring process, please email careers at trlibrary.com. Our team will connect with you to explore the best way to support your experience. Our team will connect with you to explore the best way to support your experience.