Be The Support That Helps Other People Thrive

At Valley Plaza, the Client Care Technician provides direct support to adults with serious mental illness who are working toward greater independence and stability in a supportive housing environment. As part of a multidisciplinary treatment team, this role helps create a safe, therapeutic atmosphere while assisting residents with daily living skills, treatment goals, medication support, and personal growth. Through compassionate care and encouragement, the Client Care Technician plays an important role in helping residents build the skills and confidence needed to thrive.

Pay: Range starts at $16.25/hour (pay is calculated based on years of related experience)

• Shift Differential: additional $1/hour when clocked in for 3+ hours between 3pm-11pm

Schedule: Wednesday through Sunday

• Wednesday-Friday 4:00pm-12:00am | Saturday & Sunday 8:00am-4:00pm

Benefits Highlights

• Compensation Our compensation program includes tenure-based service increases and performance bonuses that recognize and reward high-performing team members.
• On-Demand Pay gives you access to a portion of your earned wages before your scheduled payday.
• Time Off We offer 15 days of accrued paid time off annually (increasing by one day with each year of service), 10 paid holidays, 2 wellness days, and paid parental leave.
• Health & Insurance Benefits Full-time and part-time team members working 30+ hours per week are eligible for medical, dental, vision, life, and disability insurance, as well as voluntary options including accident, hospital indemnity, critical illness, financial protection, and pet insurance. Valley also provides Basic Life, Accidental Death & Dismemberment, and Long-Term Disability Insurance at no cost to eligible team members.
• Health Savings & Reimbursement Out-of-pocket medical expenses may be eligible for reimbursement through our Garner HRA — up to $2,000 for individuals and $4,000 for families. Depending on your medical plan selection, you may also contribute pre-tax dollars to a Health Savings Account (HSA), with a company match of up to $900 for individuals and $1,800 for families.
• Retirement Our 401(k) plan accepts both pre-tax and Roth (post-tax) contributions and includes a company match of up to 6% of your annual salary.
• Professional Development We invest in our team members' growth through tuition reimbursement, new licensure reimbursement, paid training and conference attendance, continuing education reimbursement, and paid time for continuing education.

Why Valley?

Since 1984, Valley Behavioral Health has helped thousands of adults, children, and families access high-quality behavioral health care. As the largest non-profit community behavioral health provider in the Intermountain Region, Valley offers a comprehensive range of services to ensure each individual receives the personalized care they need to heal and grow. You will belong in a community where you can be yourself, grow your career, and embrace new opportunities. Valley is committed to being an organization that promotes authenticity and encourages opportunities for success.

Job Summary

The Client Care Technician provides direct support to individuals residing in residential and housing programs. This Technician assists the multi-disciplinary treatment team and fosters a safe, stable, and therapeutic environment while helping residents work toward self-sufficiency, treatment goal achievement, and personal growth.

Essential Functions

• Engages clients in activities and interactions designed to encourage achievement of treatment and recovery goals
• Provides individualized support to help clients address personal challenges and capitalize on opportunities for improvement
• Models and teaches independent living skills including hygiene, budgeting, meal preparation, and time management in one-to-one sessions and in weekly group sessions
• Observes, interacts with, and assesses clients’ behavior and communicates significant observations to the treatment team
• Conducts accountability conversations with clients regarding behavior, goals, and program expectations
• Performs routine room and common area inspections to ensure cleanliness, safety, and program compliance
• Collects urine analysis (UA) samples and ensures proper documentation and storage in accordance with policy
• Distributes medications and follows all medication management and documentation procedures
• Maintains accurate and timely documentation of all client interactions, interventions, and incidents. Utilizes assessment tools such as UAs, Outcome Questionnaires (OQ), and others to inform care and track progress.
• Connects clients with pro-social community-based activities to enhance social support and engagement
• Acts as an ongoing liaison between clients and service teams including property management and external stakeholders based on treatment and program goals and requirements
• Transports clients to off-site appointments, community activities, or resources, as assigned and within program guidelines
• Meets direct care expectations
• Participates in ongoing professional development activities to meet agency and position requirements

Education

• High School diploma or equivalent

Experience

• None- see Preferred Qualifications

Licenses/Certificates

• CPR certification (post hire as needed)
• Valley de-escalation certification (post hire)

Preferred Qualifications

• Previous behavioral health or social services experience
• Previous experience with medication management