Diversion Center Resident Support in Salt Lake City, Utah at Friends of Switchpoint Inc

Diversion Center Resident Support

Status:

• Part-Time or Full-Time, Hourly
• Temporary, Grant-Funded (December 1, 2026 – April 30, 2027)
• $18/hour

Shifts: – all shifts open

• Days (7AM–3PM)
• Swings (3PM–11PM)
• Graveyards (11PM–7AM)

ORGANIZATION: Friends of Switchpoint is a non-profit organization that has been serving those individuals, families and veterans experiencing poverty and homelessness since 2014.

• OUR MISSION: To empower families and individuals in need by addressing the underlying causes of their poverty and providing each client with a personalized, comprehensive plan that supports them on their journey to self-sufficiency and the opportunity to contribute to the community.
• OUR VISION: We believe each individual has worth and value. Change occurs when people are treated with respect and dignity, empowered with skills and resources to better their circumstance.

GUIDING PRINCIPLES:

• Kindness: To demonstrate compassion and respect for all people.
• Leadership: To lead by example, developing, promoting, and sharing innovative ideas and programs to help those experiencing homelessness.
• Transparency: To be open and honest in our relationships.
• Authenticity: To do what we say we do.
• Positive Influence: To judge our effectiveness by the extent to which individual lives are saved and improved by the positive experience of the people we influence.
• Golden Rule: To treat all people as we ourselves would wish to be treated.

OUR MOTTO: It Takes All of Us to End Homelessness.

Job Summary: Diversion Center Resident Support staff play a critical role in maintaining the safety, security, and well-being of residents at the Diversion Center, a program serving people being diverted from jail or the emergency room toward stability, treatment, and housing. This position involves providing exceptional customer service to residents, community members, volunteers, and partners, while ensuring adherence to Switchpoint’s mission, policies, and applicable city and licensing regulations.

Staff are responsible for overseeing residents on their assigned shift, de-escalating crises, conducting intakes, upholding program rules, and providing compassionate support with accountability. Key duties include facility upkeep, documenting resident interactions, overseeing medications per protocol, and assisting with crisis intervention and resource referrals. Maintaining professional boundaries, ensuring confidentiality, and ensuring the safety of the program environment are essential components of this role. This is a grant-funded, temporary position running December 1, 2026 through April 30, 2027.

Job Responsibilities:

All Diversion Center staff are a team and should operate as a united front!

• Understand and implement Switchpoint’s mission and values and adhere to the Staff Code of Conduct and policies and procedures.
• Understand and follow local city and licensing regulations.
• Oversee residents throughout the assigned shift (Days, Swings, or Graveyards), maintaining a safe, calm, and respectful environment.
• Stay AWAKE and ALERT during your shift.
• Complete shift handoffs: review the communication logbook, calls, and notes at the start of each shift, and pass along key information at the end.
• Provide excellent customer service to residents, community members, volunteers, and partners.
• De-escalate individuals in crisis as needed, using trauma-informed approaches.
• Contact Emergency services for Medical and Criminal incidents/behavior.
• Compassion and good listening skills while still holding residents accountable to program rules.
• Professional boundaries a MUST -- providing opportunity with accountability for residents.
• Conduct intakes with residents, completing bag searches and orienting them to program rules and responsibilities.
• Ensure the safety and security of the program and residents, including completion of regular walk-throughs and perimeter checks.
• Oversee prescription and over-the-counter medications to residents according to policy.
• Strip/make beds, distribute personal care items, and sanitize the facility as needed each shift.
• Direct and refer residents to the correct resources and information; coordinate with the Site Coordinator, case managers, and peer support staff on resident needs.
• Provide crisis intervention, safety planning, and resource information to residents and callers.
• Perform program departure procedures with residents.
• Document notable interactions with residents, staff, volunteers, etc., and answer and document all telephone calls and activities per policy.
• Immediately report suspected neglect/abuse to Director/Regional Director/CEO.
• Maintain program and resident confidentiality, including former residents.
• Maintain CPR/First Aid Certification.

Qualifications & Key Skills

• Previous experience working with people experiencing homelessness, mental health challenges, substance use, or justice involvement in a residential or shelter setting is highly preferred.
• Lived experience with homelessness, recovery, or the justice system is preferred.
• Knowledge of domestic violence, mental health, and substance use issues.
• Exhibits a positive and compassionate attitude, sensitivity, and the ability to work well with others in a close residential setting.
• Model positive behavior, appropriate boundaries, and the ability to use sound judgment during times of crisis.
• Ability to work the assigned shift, including nights, weekends, and holidays as scheduled.
• Commitment to the mission, vision, and guiding principles of Switchpoint.
• This position may require a DACS background screening.

Employee Benefits:

• 401k
• EAP (Employee Assistance Program)

Full-Time Employee Benefits:

(Eligible 1st of Month after 60-days)

• Medical
• Dental
• Vision
• Life & Disability

Compensation

Hourly wage set at $18/hour

Part-Time or Full-Time, Temporary Position: December 1, 2026 – April 30, 2027

This position is grant-funded, and funding for this position ends April 30, 2027.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.