Under the general direction of the Residential Manager, the role of the Residential Coordinator is to provide direct supervision of the Direct Support Professionals (DSPs) and provide leadership within the home by modeling Rose-Mary philosophies, supporting DSPs, and ensuring compliance with all agency policies. Responsibilities include overseeing daily household operations, documentation, activities, medical appointments, and communication. The position also performs DSP duties when working in ratio.

POSITION RESPONSIBILITIES:

1. Fully understands, embraces, and models Rose-Mary philosophies while leading DSPs. Maintains a positive and professional attitude with all individuals encountered. Follows all Rose-Mary policies and procedures, seeking guidance when uncertain.

2. Will be scheduled to work weekdays and 2 weekends per month and work in ratio as needed and/or scheduled.

3. Maintains detailed grocery lists and monitors inventory, will shop as needed. Requests household supplies (crafts, games, toiletries, kitchenware, linens, etc.) as needed. Assists with individual account spend-downs with oversight from the Manager.

4. Tracks and manages agency vehicles assigned to the caseload. Ensures vehicles are used appropriately, driven safely, used solely for agency business, and kept clean.

5. Ensures menus are followed through observation and presence during meal times. Ensures proper food rotation and compliance with food supply standards.

6. Completes the monthly activity calendar and presents it to the Manager. Ensures that in-home and community activities occur, are documented, and that individuals and staff have the necessary funds, tickets, or materials.

7. Ensures DSPs have clear written directions for shift-to-shift responsibilities. Ensures appropriate supervision levels are maintained.

8. Attends and executes all medical appointments in compliance with agency policies and procedures.

9. Ensures DSP documentation is completed accurately, timely, and according to policy. Completes all Supervisor documentation, including documentation completed while in ratio timely and accurately.

10. Conducts fire drills and provides training so that other shifts can complete them.

11. Training & Staff Development:

a. Provides real-time coaching, constructive feedback, and role-modeling of professional conduct.

b. Requests formal corrective action when prior coaching has not resolved concerns.

c. Provides ongoing training on electronic platforms used within the agency.

d. Assists DSPs with signing up for and completing compliance-related tasks.

e. Attends meetings for assigned home(s) and provides training based on observations.

12. Requests and manages petty cash through Finance. Ensures funds are returned for audit every two weeks.

13. Ensures repairs are reported in a timely manner. Maintains a clean, safe, and appropriately decorated home per agency guidelines.

14. Ensures home mail is scanned or delivered to the main office as required.

15. Ensures all house systems are accurate, up to date, and aligned with company policies. Provides input to Managers for 90-day DSP evaluations and assessments of ongoing competence.

16. Communication:

17. Communicates openly and honestly with the Program Manager and/or Director regarding concerns or questions.

18. Communicates relevant information to peers, Managers, Directors, Qs, Nurses, Maintenance, and office staff.

19. Reads and responds to agency email each shift when appropriate.

20. Provides DSPs and other staff with necessary and timely information.

21. Maintains professional communication with DSPs, families, day program and school personnel, and all other stakeholders.

22. Completes all medication-related duties as delegated and permitted by agency policy and certification.

23. Reports UIs promptly when working and ensures they are entered into the documentation system.

24. Performs all duties of a DSP when working in ratio.

WORK CHARACTERISTICS:

• Must have a cooperative, caring nature, and ability to work in a stressful situation in a calm therapeutic manner.
• Ability to maintain an organized approach
• Ability to supervise and motivate others while mediating when needed
• Ability to work effectively and efficiently according to strict timelines
• Ability to provide training to employees
• Effective communication skills through verbal and written reports
• Ability to coordinate services, both internally and externally
• Ability to prioritize workload
• Ability to assess, evaluate, and monitor in all relevant areas

PHYSICAL REQUIREMENTS:

• Lifting up to 100 pounds.
• Transferring individuals from (with or without mechanical lifts) from bed to wheelchair, wheelchair to bed, in and out of shower/bath, and in and out of vehicles.
• Assisting with hygiene, including bathing/showering, shaving, tooth brushing, and assisting with incontinence care.
• Bending, twisting, standing, climbing, and kneeling
• Pushing wheelchairs

UNUSUAL WORKING CONDITIONS:

• Work will include evenings and weekends as needed to support program operations.
• May be exposed to contagious diseases in residential or community settings.
• May encounter individuals who exhibit aggressive, high-risk, or otherwise challenging behaviors.