SUPERVISORY SKILLS

PERSONAL SKILLS

1. Recognize, identify and quantify real or true problems.

2. Develop and implement action plans to rectify known problems.

3. Effectively evaluate action plan outcomes and make adjustments to such plans as needed.

4. Understand, utilize and maintain Agency systems and operations.

5. Generate and develop new ideas to improve existing systems and operations.

6. Seek suggestions and new ideas from individuals and teams, and be able to provide feedback and/or develop such ideas when presented.

7. Present new ideas, programs and systems in a positive manner and build commitment towards successful implementation.

8. Acknowledge, listen and respond to individual concerns.

9. Establish trust and build rapport by communicating in a non-threatening manner.

10. Orally communicate to all levels of staff or groups in a clear, confident, concise and organized manner without being intimidating or superior.

MANAGMENT SKILLS

1. Knowledgeable of Agency Policy and Procedures and all relevant Municipal, State and Federal licensing regulations.

2. Ensures that assigned employees comply with all relevant Agency Policies and Municipal, State and Federal licensing regulations.

3. Appropriately delegates authority and responsibility.

4. Monitors and tracks assignments given to staff for completion, accuracy and timeliness.

5. Develops staffing schedules and assignments and ensures that they meet the needs of the Agency from a regulatory, administrative and budget perspective.

6. Ensures that all staff assigned to the program are trained and competent per Agency Policies and Procedures.

7. Conducts regularly scheduled staff meetings.

8. Establishes expectations for staff in terms of performance that ensures consumers receive the highest quality of services.

9. Provides on-going feedback to employees assigned regarding the quality of their work, compliance with Agency Policies and personal development needs.

10. Establishes an environment within the program where employees assigned are motivated, engaged, and provide on-going communication to the Supervisor regarding ways to improve services provided to clients.

11. Takes total responsibility for the operation of the program or service from an administrative, management and budgetary perspective.

12. Implements Agency Policy on progressive discipline in a fair and consistent basis.

FACILITATION AND TRAINING

1. Develop individual and organizational talents, skills and competencies through coaching, feedback and reinforcement.

2. Empower individuals and teams by developing a sense of job and project ownership through communication of clear expectations, providing adequate resources, delegating responsibility and coaching while allowing the individuals and teams the opportunity to expand their scope of responsibility within clearly defined limits.

3. Provide meeting leadership, management and facilitation.

4. Conduct negotiations by establishing a position of openness and trust, keeping disagreements issue oriented, presenting opposing positions in an organized manner, and working to achieve true collaboration wherever possible.

5. Encourage teamwork and collaboration by responding positively to requests for information, suggestions and assistance, sharing the credit for good ideas and disagreeing tactfully when necessary.

JOB REQUIREMENTS

1. Must possess a valid CT Driver’s License, be able to drive own and agency vehicles and a good driving record.

2. Must be able to obtain, or have, CPR, First Aid and Medication Certification within the regulations and time frames set by CRI.

EDUCATIONAL/PROFESSIONAL REQUIREMENTS

Must have a Bachelor’s Degree and two years of experience or Associate’s Degree and three years of experience, or five years of experience in the Human Services field, with an emphasis on supervisory experience.