Position Summary

The Head Coach (General Manager) is the leader of the fitness product and in-studio experience, responsible for delivering exceptional classes, developing coaching talent, and ensuring operational excellence within the studio.

In Bronze and Silver studios, the Head Coach ( General Manager) also serves as a key in-studio operator, owning day-to-day execution of the member experience, coaching performance, and studio readiness, while partnering with Regional leadership on business performance.

This role blends coach leadership, operational ownership, and member experience accountability.

Responsibilities:

Coaching Excellence and Product Ownership

• Deliver high-quality, high-energy Orangetheory classes in alignment with brand standards
• Maintain personal coaching quota of approximately 15 classes per week
• Ensure all coaches meet expectations for programming execution, timing, cueing, safety, and member engagement
• Own overall fitness product quality in the studio
• Manage payroll and coach timecards

Coach Leadership, Hiring and Development

• Support recruiting, interviewing, and hiring of coaches in partnership with RFTM
• Lead onboarding, training, and certification readiness
• Deliver ongoing feedback and performance management
• Conduct regular coach check-ins and support weekly KPI accountability
• Partner with RFTM on formal evaluations and development plans

Studio Operations and Daily Execution

• Own in-studio operations and readiness, including workout studio maintenance, lobby standards, and overall cleanliness
• Manage coach schedules in partnership with RFTM
• Ensure proper class coverage and substitutions
• Oversee class reconciliation including attendance and late cancels
• Submit and manage facility requests and maintenance coordination

Member Experience and Studio Engagement

• Act as a visible leader on the floor, building strong member relationships
• Support member management within the studio portal
• Partner with the Sales team to improve retention, drive engagement, and support local events
• Create a welcoming, high-energy, community-driven environment

Performance and Business Support

• Support key studio metrics including class utilization, member retention, and coaching quality
• Partner with RBM and RFTM on class schedule optimization and studio performance initiatives
• Contribute to revenue-driving activities through member engagement and product excellence

Administrative and Compliance Responsibilities

• Approve and manage coach payroll and timecards
• Participate in regional calls, fitness workshops, and required trainings
• Ensure compliance with all brand and safety standards

Qualifications

• Orangetheory Fitness Coach certification or ability to obtain
• Nationally accredited fitness certification such as NASM, ACE, or AFAA
• CPR and AED certification
• 1 to 3 or more years of coaching experience
• Prior leadership or team development experience preferred

Key Competencies

• Strong leadership presence and accountability mindset
• High energy and ability to motivate large groups
• Ability to coach and develop others
• Operational ownership and attention to detail
• Strong communication and collaboration skills

What Success Looks Like

• Consistently high-quality classes across all coaches
• Strong member satisfaction and retention
• Fully staffed, trained, and accountable coaching team
• Smooth daily studio operations with no gaps in execution
• Positive collaboration with Sales and Regional leadership