Job Title Code: RCPTNST

FLSA: Nonexempt

Position Purpose

The Receptionist will greet, assist, and provide direction and information to clients, visitors, and other guests. Provides all personnel and verbal facility contacts with prompt, courteous attention to their requests.

Essential Job Functions – Principal Accountabilities

• Greets clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts him or her to the appropriate location. Screens all individuals coming into the facility and exercises good judgement in granting entrance.
• Interacts with residents or residents’ representatives and directs them to appropriate individuals.
• Investigates complaints and directs complaints to appropriate departments or individuals.
• Receives mail, documents, packages, and courier deliveries. Routes all deliveries to appropriate departments; delivers or distributes items, as appropriate.
• Answers, screens, and directs phone calls to staff; takes messages and schedules appointments.
• Performs administrative and clerical support tasks.
• Performs basic filing and recordkeeping.
• Maintains a professional appearance and demeanor to positively represent the facility.
  

Other Job Functions

• Performs other duties as assigned.
  

Knowledge/Skills/Abilities

• Ability to deal professionally, courteously, and efficiently with the public and to remain calm under stress.
• Good oral and written communications skills.
• Good organizational skills.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Knowledge of all confidentiality requirements regarding medical clients and strict maintenance of proper confidentiality on all such information.
• Proficient in Microsoft Office; Ability to work independently. Must project a professional presence and appearance.
  

Physical Demands/Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work in an office environment with controlled temperature and lighting.
• Move about within the facility to access file cabinets, documents, office machinery, and other equipment. Move about within and outside the facility to deliver packages and courier deliveries, and to attend meetings, training events, and other business activities.
• Operate computer, read, remain in a stationary position, converse with others.
• Legibly complete forms; perform data entry of information. Remain in a stationary position for extended periods.
• Keep work area neat and tidy. Clean computer screen and keyboard.
• Converse with others, write legibly, read and comprehend written/verbal information. Communicate instructions or demonstrate tasks.
• Lift and carry up to 20 pounds frequently; up to 35 pounds occasionally.
• Stand and walk frequently; Sit for extended periods; simple grasp; fine hand manipulation; near vision; hear conversation; speak

Minimum Requirements

Education: High school diploma or GED, or equivalent. AS degree in office administration or equivalent is desirable. Coursework in keyboarding, and office equipment is desirable.

Experience: Experience performing the essential functions of the position is desirable.

Certification/License: None