POSITION SUMMARY:

The Mission Specialist serves as the first point of contact for visitors, callers, and staff, providing professional, welcoming, and efficient front-desk support. This role is responsible for managing incoming calls, greeting guests, scheduling appointments and meeting spaces, and maintaining accurate records and documentation. In addition to reception duties, the Mission Specialist provides essential administrative support to the Navigation Department, including managing daily office and lobby operations, coordinating internal and external communications, organizing departmental resources, processing purchases for department-related items, and supporting the implementation of departmental initiatives.

MAC COMPENTENCIES:

• Attention to Detail – Requires being careful about detail and thorough in completing work tasks.
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Communication – Requires being clear and concise with your intentions and expectations.

QUALIFICATIONS:

Education:

• High school diploma, GED or associate degree.

Experience:

• Minimum of two years’ experience working front desk and general administration.
• Additionally, two years’ experience working with individuals with special needs and disabilities, or vulnerable populations who have chronic or complex conditions.

REQUIRED SKILLS:

• Bilingual English and Spanish
• Proficiency in Microsoft Office, Adobe, and networking conferencing software.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work collaboratively and effectively in a close team environment.
• Ability to interact with funders, grantors, board members, visitors, and fellow team members in responsible, courteous manner to ensure a positive and professional environment.
• Ability to work with in a fast-paced environment.
• Ability to work independently and follow through on assignments with minimal direction.

ESSENTIAL FUNCTIONS:

• Serve as the primary point of contact for all Members, visitors, vendors, and staff within a multi-organization building, providing a professional, welcoming, and supportive front-desk experience.
• Greet visitors, determine the purpose of their visit, and direct them to the appropriate onsite organization, department, or individual.
• Manage visitor check-in and check-out processes in accordance with established protocols.
• Answer, screen, and route incoming telephone calls to the appropriate organization or staff member; provide accurate general information regarding Navigation program services and partner organizations.
• Monitor and manage the online MAC Interest List for individuals interested in Navigation program services.
• Complete MAC Pre-Screenings for individuals eligible for Navigation program services in a timely and accurate manner.
• Monitor the MAC Info and Navigation inboxes, including opening, sorting, and distributing incoming correspondence such as mail, faxes, and emails securely and efficiently to the appropriate organization, department, or individual.
• Provide general administrative support to the Navigation Department, including copying, scanning, filing, and preparing Member-related materials for team members.
• Order and maintain office supplies for the Navigation Department and shared spaces as needed.
• Support the maintenance of clean, organized, and welcoming lobby areas, including the Main Lobby and Navigation Lobby, to enhance the Member experience.
• Assist with the coordination and use of shared common spaces, including Member Quiet Rooms and Navigation Meeting Rooms, by monitoring reservations and room readiness.
• Receive, sort, and distribute incoming mail, deliveries, and correspondence accurately and promptly.
• Provide administrative support to MAC senior leadership as needed.
• Maintain confidentiality and exercise discretion when handling sensitive information related to Members, visitors, and staff.
• Use office equipment and technology efficiently, including phone systems, visitor management systems, and standard office software.
• Respond professionally to inquiries, concerns, or issues, escalating matters to appropriate staff or leadership when necessary.
• Support safety and security procedures when situations arise, in accordance with organizational guidelines.
• Perform other duties as assigned.

WORKING CONDITIONS:

The working conditions described herein are representative of those an employee encounters while performing the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

• Position is based in a standard office environment with travel to meetings when directed
• Work hours are determined by operational needs and include participation in a four-schedule rotation system.
• Core business hours are Monday through Friday, 8 a.m. – 5 p.m.
• After-hour’s work required from time to time, including evenings and weekends.
• Ability to remain in a stationary position regularly, up to 85% of the time.
• Frequently move about inside the office to access file cabinets, office machinery, etc. and carry office materials and supplies up to 20 pounds.
• Constantly operates a computer and other office productivity machinery, such as calculator, phone, fax, copier, etc. and a personal computer.
• Ability to exchange accurate information in person and over the phone.

OTHER

• Job requires accuracy and attention to detail, organizational, and time management skills, while maintaining high levels of initiative to work within specific timelines.
• Uses best practices and demonstrates up-to-date knowledge and skills in technology.
• Must present a neat, clean, well-groomed, professional appearance.
• Must have a receptive and retentive mind and a memory for details.
• Must exhibit good judgment, adaptability, persuasiveness, self-confidence, and an optimistic attitude.
• Must have a valid Texas driver’s license and a reliable vehicle with the minimum auto insurance required by the State – must keep license and insurance current or have reliable transportation.

Why You’ll Love Working at Morgan’s

• Impact: Shape marketing and digital/social media across five Ultra Accessible™ entities, amplifying inclusion for individuals with disabilities.
• Innovation: Utilize on-site production facilities to drive in-house content creation and elevate marketing capabilities.
• Culture: Join a value-driven mission centered on empowerment, inclusion, education, and innovation.
• Collaboration: Work with a diverse executive team and passionate staff.
• Leadership: Position Morgan’s as a national model for inclusive experiences.

Total Rewards Summary:

• Health and wellness benefits – health/dental/vision insurance, prescription drug discounts, employee assistance programs and wellness programs. Morgan’s pays 100% of employee only coverage for Medical Plan 1, Dental, Vision and Basic Life.
• Financial and retirement benefits - include 401(k) plans, profit-sharing plans and financial planning assistance, and matching contributions.
• Time-off and leave benefits - 3 Weeks of PTO accrual and 40 hours can be rolled over to the next calendar year. 11 holidays per year with paid parental leave.
• Discounts for employees - Complimentary Family & Friends Season Passes. Discounted single-day tickets after comp ticket bank exhausted, in-park food, beverage, and merchandise, and birthday, cabana, and facility rentals.
• Life Insurance & AD&D - $50K Basic Life/AD&D insurance policy at no cost to you.
• Disability Insurance - Short-term & Long-term disability coverage is available
• Onsite Communicare - Our Communicare partnership offers a $0 copay waiver, priority scheduling/appointments, prescription discounts and home/work delivery. $0 Copay for Telehealth Nurseline available (24/7).

Morgan’s Wonderland is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.