Monroe Community College

Location: Rochester, NY Category: Support Staff/Civil Service Posted On: Fri Aug 30 2024 Job Description:

Job Description:

• This is a front-line student service position involving extensive in-person and telephone contact with students, parents and sponsors.
• Process incoming mail, vouchers, certificate of residency, payment plan agreement forms, etc.
• Responsible for providing high-level customer service.
• Primary contact person for students, parents and sponsors, interpreting and explaining complex student accounts, policies and requirements concerning tuition cost and bill payment.
• Maintain PC-based logs for tracking student accounts
• Other clerical tasks such as: filing, copying, shredding

MCC Expectations:

• Adheres to the College Code of Conduct.
• Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment.
• Maintains technological competencies utilized by the College.
• Commits to the philosophy of a comprehensive community college.
• Commits to professional growth. which includes seeking ongoing training in diversity, equity and inclusion to better serve students.

Job Requirements:

Preferred Experience:

• Good communications skills in-person and via telephone
• Bilingual and able to read, write, and speak Spanish, or other languages, proficiently

Additional Information:

Job Type: Part-Time, Temporary

Hours: Flexible schedule up to 20 hours per week

Salary: $20.00 per hour

Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College.

Notice Non-Discrimination

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