Receptionists and Information Clerks Jobs Near Me in Maryland

Job Description

Receptionist (Call Center Experience)

Position Overview:

We are seeking a professional and customer-focused Receptionist with prior call center experience to serve as the first point of contact for our organization. The ideal candidate will be comfortable managing a high volume of incoming calls, providing exceptional customer service, and supporting administrative operations in a fast-paced environment.

Responsibilities:

Answer and direct a high volume of incoming calls using a multi-line phone system
Greet and assist visitors, clients, and vendors in a courteous and professional manner
Transfer calls accurately and efficiently to appropriate departments
Manage voicemail messages and ensure timely follow-up
Schedule appointments and maintain calendars as needed
Maintain reception area organization and professionalism
Perform data entry and update customer information in CRM or internal systems
Assist with administrative tasks such as filing, scanning, copying, and mail distribution
Support internal departments with customer inquiries and documentation
Maintain confidentiality of sensitive information
Handle customer concerns calmly and escalate issues when appropriate

$20 - $25 an hour

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