Receptionist (Call Center Experience) in Rockville, Maryland at Latitude Inc
Salary: $20.00 - $25.00/hrJob Function: Information Technology
Latitude Inc
Rockville, Maryland, 20850, United States
Posted on
Job Description
Receptionist (Call Center Experience)
$20 - $25 an hour
Position Overview:
We are seeking a professional and customer-focused Receptionist with prior call center experience to serve as the first point of contact for our organization. The ideal candidate will be comfortable managing a high volume of incoming calls, providing exceptional customer service, and supporting administrative operations in a fast-paced environment.
Responsibilities:- Answer and direct a high volume of incoming calls using a multi-line phone system
- Greet and assist visitors, clients, and vendors in a courteous and professional manner
- Transfer calls accurately and efficiently to appropriate departments
- Manage voicemail messages and ensure timely follow-up
- Schedule appointments and maintain calendars as needed
- Maintain reception area organization and professionalism
- Perform data entry and update customer information in CRM or internal systems
- Assist with administrative tasks such as filing, scanning, copying, and mail distribution
- Support internal departments with customer inquiries and documentation
- Maintain confidentiality of sensitive information
- Handle customer concerns calmly and escalate issues when appropriate
$20 - $25 an hour
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Job Location
Rockville, Maryland, 20850, United States
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