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Receptionist (Call Center Experience) in Rockville, Maryland at Latitude Inc

Salary: $20.00 - $25.00/hrJob Function: Information Technology
Latitude Inc
Rockville, Maryland, 20850, United States
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Job Description

Receptionist (Call Center Experience)

Position Overview:

We are seeking a professional and customer-focused Receptionist with prior call center experience to serve as the first point of contact for our organization. The ideal candidate will be comfortable managing a high volume of incoming calls, providing exceptional customer service, and supporting administrative operations in a fast-paced environment.
Responsibilities:
  • Answer and direct a high volume of incoming calls using a multi-line phone system
  • Greet and assist visitors, clients, and vendors in a courteous and professional manner
  • Transfer calls accurately and efficiently to appropriate departments
  • Manage voicemail messages and ensure timely follow-up
  • Schedule appointments and maintain calendars as needed
  • Maintain reception area organization and professionalism
  • Perform data entry and update customer information in CRM or internal systems
  • Assist with administrative tasks such as filing, scanning, copying, and mail distribution
  • Support internal departments with customer inquiries and documentation
  • Maintain confidentiality of sensitive information
  • Handle customer concerns calmly and escalate issues when appropriate

$20 - $25 an hour

Job Location

Rockville, Maryland, 20850, United States

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