Key Responsibilities:

• Greeting and providing information to assist customers or refer them to appropriate contacts, either within the clinic or elsewhere.
• Patient Registration; Reception duties; Telephone interactions; may require scheduling duties.
• Accurately verifying, adding and updating patient demographics.
• Accurately collecting and copying insurance information.
• Acknowledge patient’s arrival electronically to ensure office is aware the patient has arrived.
• Presenting, explaining and collecting customer signatures on all applicable documents required.
• Accurately maintain, balance and close the batch and cash drawer at the end of each shift.
• All tasks performed with close adherence to both clinic polices/procedures and regulatory compliance.
• Carry out other clerical duties such as filing, mailings, handouts,
• May require travel to other offices and/or facilities floating between satellites, departments, facilities.
• Cross training may be required in scheduling, pre authorizations, referrals, rooming patients, etc.
• Other duties as assigned/necessary.

Qualifications:

• Previous experience in medical office registration helpful
• Understanding of medical terminology and standard insurance cards/forms/information
• Ability to multitask
• Knowledge of basic mathematics and payment processing
• Computer experience, with fast, accurate typing skills
• Strong organization abilities and attention to detail
• Outstanding customer service skills
• Ability to remain calm and professional, even in emergency situations
• Able to work with limited supervision
• Pleasant and friendly demeanor with high focus on teamwork and customer satisfaction

Education:

• High School diploma or GED required

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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