Primary responsibilities include but are not limited to the following:

• Answer incoming calls in a polite and professional manner.
• Screen calls efficiently on whether to transfer, schedule or take messages.
• Schedule appointments accurately with detailed description and demographics.
• Complete medical records requests in an accurate and timely manner.
• Aid in facilitating patient care, referrals, directions, and/or appointments.
• Fulfill appointment requests.
• Timely respond to voicemails with a same day callback.
• Make appointment reminder calls.
• Document conversations in Epic EMR.
• Fulfill patient communication responsibilities as requested or needed by provider.
• Timely and accurate completion of all Epic work queues and in-basket tasks.
• Assist in cancelling and/or rescheduling appointments.
• Answer questions regarding patient statements. Accept payments. Create payment plans through Waystar.
• Perform other administrative tasks relating to patient and office flow.
• Cross-train with Medical Receptionists and Referral Coordinators.
• Perform other duties as assigned or requested.

Qualifications:

• Ability to multitask efficiently
• Excellent verbal and written communication skills
• Great active listening skills
• Phone skills, including familiarity with complex or multi-line phone systems
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Organized
• Working knowledge of computer applications
• Detail oriented
• Focused
• Ability to plan and schedule tasks to maintain control of own workflow

Experience:

• Call Center: 1 year (Required)
• Epic EMR: 1 year (Preferred)
• Medical office: 2 years (Required)
• Medical billing: 1 year (Required)