Front Desk Agent in Savannah, Georgia at EWAN HOSPITALITY LLC

As a Front Desk Agent at IHG Hotels and Resorts, you’ll be the first friendly face our guests see. This role is for 3pm-11pm time-frame. With-In this role, you’ll help create a welcoming experience by assisting guests with check-in/check-out, answering questions, managing reservations, and resolving concerns with professionalism, enthusiasm, empathy, warmth and care.

Why Join Us?

• Healthcare Benefits
• Paid Time Off (PTO)
• Holiday Pay
• Employee of the Month Bonus
• On-Demand Pay Access (access to earned wages before payday)
• Hotel Brand Employee Discounts
• Hotel Brand Certifications

Responsibilities

• Welcome all IHG guests and assist them with check-in and check-out process
• Process payments and manage guest accounts daily
• Book reservations, modify, and cancel reservations daily
• Answer guest questions and provide information about hotel amenities and local attractions as needed
• Respond to guest requests and resolve issues in a timely, professional manner
• Maintain accurate guest records and reservation information
• Answer phones in a professional and warm demeanor and respond to emails professionally daily
• Work closely with housekeeping and maintenance to ensure guest satisfaction
• Follow hotel brand standards, safety, security, and privacy procedures
• Dress Code is required Agent needs to be uniform at all times with is a blazer and black or light blue collard polos, etc. office attire.
• Physical Demands: Ability to stand for long periods of time behind the desk and occasionally lift, push, or pull up to 50 lbs (23 kg).

Qualifications

• Must be 18 years of age or older
• Friendly and professional communication skills
• Strong customer service and problem-solving abilities
• Ability to multitask in a fast-paced environment
• Basic computer and phone skills
• Attention to detail and reliability
• Previous hotel or customer service experience is a plus

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Join our IHG team and help create memorable guest experiences every day!