Job Duties and Responsibilities:

• Meet or exceed budgeted occupancy requirements by:
  • Creating a positive prospect experience.
  • Managing Knock leasing platform by following up with leads and keeping a consistent engagement score of 85% or higher.
  • Scheduling tours, show apartments and follow up with prospects.
  • Respond to leasing inquiries via email, if applicable.
  • Process prospect background check.
  • Ensure prospect meets or exceeds Company screening requirements.
  • Process paperwork required to determine household eligibility for affordable housing programs.
• Process resident applications and follow up with residents to get necessary paperwork to lease and or renew resident leases.
• Complete a monthly pricing analysis of competitive buildings to optimize pricing and promotions.
• Provide residents and applicants with exceptional customer service and foster good resident relations.
• Report any issues with vacant apartments that would deter the ability to rent.
• Guide residents to the appropriate staff member to address issues. You may address if the above items are complete.
• Attend Compliance training in person at corporate office, via video conference or provided by a vendor.
• Attend regularly held training and meetings as necessary.
• Participate in resident activities and outreach programs.
• Be a valuable part of an effective on-site team.
• Perform other duties as assigned.

Position Requirements:

• 1-3 Years previous leasing or related sales experience preferred.
• Yardi experience preferred.
• Knock experience preferred.
• Previous affordable housing experience with Section 8, Section 42, LITHC and Tax Credit preferred.
• Ability to communicate effectively, both verbally and in writing.
• Excellent organizational skills and the ability to multi-task/meet deadlines.
• Intermediate proficiency with Microsoft Office suite.
• Maintain professional office environment and treat fellow coworkers and residents with respect.
• Ability to understand and follow instructions.
• Knowledge of Fair Housing Laws and the ability to apply them in your daily interactions with residents, applicants, and prospects.
• Consistently follow, enforce and support Company screening criteria as required by the Fair Housing Laws and Company.

Physical Requirements:

• Ability to sit for long periods of time at a computer.
• Ability to lift up to 10 pounds.
• Ability to twist, turn, bend, stoop and walk up and down stairs as necessary.