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Renaissance Milwaukee West, premium distinctive AAA Four Diamond hotel, is seeking a Public Area Attendant to join our team!

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary:

The Public Area Attendant is responsible for cleaning all public locations on the property to brand and company standards. These locations include and not limited to: public and associate restrooms, lobby and front desk area, guest fitness center, guestroom hallways, associate offices, and breakroom.

Duties & Responsibilities:

• Cleans and maintains public areas of the property.
• Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items, and safety hazards to management.
• Maintains knowledge on hotel facilities and services to assist guests, as appropriate.
• Impresses guests with quality and timely service in a pleasant and friendly manner.
• Reviews assignments, retrieves and stocks cleaning cart to ensure all supplies are available to properly clean.
• Walks all assigned spaces at beginning and end of shift to ensure proper cleanliness is maintained.
• Removes newspapers, trash, empties ash receptacles, and addresses any areas that require immediate cleaning.
• Cleans assigned public areas by dusting, polishing, vacuuming, glass cleaning, and trash removal.
• Cleans public elevators.
• Cleans public restrooms and stocks with supplies.
• Perform quality checks on public space televisions, telephones, and lamps.
• Cleans offices, as assigned.
• Uses proper cleaning equipment and supplies.
• Performs duties of Houseperson, Room Attendant, or Laundry Attendant as assigned.
• Attends department meetings as scheduled.
• Reports on time and in proper uniform.
• Maintains consistent professional and positive attitude and actions when communicating with guests and associates.
• Reports any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective measures may be taken.
• Complies with policies and procedures.
• Practices safe work habits and complies with sanitary, safety, security and emergency procedures.
• Writes shift reports including reports on any incidents of theft, accidents or injuries when assigned.
• Check with manager / supervisor before leaving work area for any reason.

Qualifications:

• High school education or one plus years related experience.
• Familiarity with hospitality industry practices.
• Ability to operate a vacuum, mop, and properly use cleaning equipment and supplies
• Provides friendly guest service.
• Attention to detail with good organizational skills and efficient time management.
• Consistent professional attitude and behavior with effective listening and communication skills.
• Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.
• Ability to lift 50 lbs.

Benefits:

• Hotel and Travel Discounts Worldwide
• Paid Time Off Annually - Begin Accruing Immediately!
• 7 Paid Holidays
• Health, dental, and vision insurance (multiple plan choices to best fit your needs)
• Free parking in covered structure and easy access to public transportation
• Complimentary and deeply discounted food and beverage
• Uniforms provided by the company
• Safety shoe discount
• 401(k) with company match
• Clean and secure locker room for personal belongings

Compensation:

• The starting hourly pay for this position is $17.00.

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.