The Development Operation Assistant supports the operations of the development department and donor engagement efforts by managing the donor database and donor data quality, enhancing, and executing the donor acknowledgement process, and performing other administrative tasks. This position works closely with the Finance team and is responsible for tracking, recording and reporting donations

ESSENTIAL DUTIES AND RESPONSIBILITIES: Covenant House Florida reserves the right to unilaterally modify, remove, or add to any of the following:

Accurately enter and maintain donor and gift information in the CRM database, ensuring completeness, consistency, and data integrity across all records.

Produce and maintain the daily donation log and reconcile donation records with the Finance Department on a regular basis to ensure accurate revenue tracking, coding, and reporting.

Research and resolve discrepancies related to gifts, donor records, and revenue coding to ensure proper attribution and financial alignment.

Prepare, process, and coordinate timely distribution of acknowledgment letters, tax receipts, stewardship communications, and related correspondence for review and signature by the Chief Executive Officer and/or Chief Development Officer

Generate and distribute routine reports from the CRM, including contribution, attribution, stewardship, lapsed donor, and campaign performance reports for the Chief Development Officer.

Provide administrative support for quarterly Board meeting and monthly Development Committee meetings, including preparation of materials and reports.

Coordinate administrative logistics for donor communications and solicitations, including mailings, materials preparation, and tracking of follow-up actions.

Prepare background summaries, briefing documents, and donor profiles to support meetings and major donor conversations for the Chief Executive Officer and the Chief Development Officer.

Participate in additional Covenant House Florida programs, events, and activities as assigned.

JOB REQUIREMENTS:

EDUCATION:

High School Diploma required. Associates, industry specific certification or BA preferred

EXPERIENCE:

One year experience managing data and creating reports utilizing a customer relationship management database. Nonprofit experience preferred. Demonstrated skills in writing, organization, and attention to detail.

SCHEDULE:

This position is Part-Time and typically scheduled Monday-Friday during normal business hours. This is not a remote position

SKILLS:

Establishes and maintains an effective working relationship with co-workers, supervisors, representatives of other agencies, and the public.

Effectively communicates, verbally and in writing, with both internal and external individuals and/or businesses. .Must be a self-starter, organized professional with the ability to work collaboratively with others. Ability to promote a positive work environment, provide constructive feedback, and exercise appropriate authority when needed. Must have demonstrated ability to make decisions without supervision, search out answers, and recognize when others need to be involved in activities or decisions. Excellent communication skills as demonstrated by concise, timely and professional correspondence, both written and verbal. Must be highly organized with the ability to prioritize multiple requests and demonstrate enthusiasm for meeting and working with a wide range of individuals.

TRANSPORTATION:

Must have a valid Florida Driver’s License with acceptable driving record. May need to transport staff and/or items if required.

WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may work occasionally in outside weather conditions. The noise level in the work environment is usually moderate to loud. Must be able to lift up to 20 lbs. Ability to work standing, walking, and/or sitting a minimum of 8 hours per day/shift. Some weekend/holiday work may be required. Ability to drive agency or personal vehicles to transport items and/or persons.

Ability to travel as needed for training or to fulfill job requirements.

SUPERVISORY DUTIES:

There are no supervisory responsibilities with this position.

EQUIPMENT USED:

Must be proficient in usage of MS Word, Excel, PowerPoint, Outlook, and Google Office Suite, and internet-based software. Experience with donor data software preferred.