Position Summary

The Assistant Manager will play a key role in supporting the successful lease-up and ongoing operations of Tellus on Carson, a 230-unit affordable housing community. During the initial lease-up phase, the primary focus will be on processing applications, assembling complete compliance files, and ensuring all documentation meets the requirements set forth by CTCAC and other regulatory agencies. Once lease-up is complete, the Assistant Manager will assist the Resident Manager in the daily operations of the property, ensuring efficient management, excellent customer

Primary Responsibilities: Assist in day-to-day management of the property, supporting the Resident Manager in all operational functions. Provide high-quality customer service to residents, addressing inquiries, concerns, and maintenance requests promptly. Collect, record, and deposit rent payments in accordance with company policy. Process invoices, track expenses, and assist with monthly financial reporting. Coordinate and track work orders to ensure timely completion and follow-up. Help oversee maintenance staff to ensure property upkeep, preventive maintenance, and curb appeal standards are met. Assist with resident notices, inspections, and other administrative duties as assigned. Serve as backup for the Resident Manager during absences or as needed.

Reports to: Property Manager

What we Offer:

• $30 to $32 per hour, commensurate on experience.
• Medical, Dental, Vision.
• Paid Time Off and Holiday Pay.
• 401K with match
• Schedule: Monday to Friday 8-5pm

About the role:

The Assistant Property Manager is responsible for effectively computing, classifying and recording numerical data to keep financial records complete while assisting with the leasing, marketing, affordable housing program compliance and resident relations for the community. The entrant will perform any combination of routine calculating, posting and verifying duties to make payments to vendors, process resident rental payments and obtain primary financial data for use in maintaining property accounting records.

What you’ll do:

Assistant Property Manager

• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).

• Immediately record all telephone and in-person visits on appropriate reports.

• Files own guest cards and maintain according to established procedures.

• Demonstrate community and apartment/model and apply product knowledge to client’s needs by communicating the features and benefits; close the sale.

• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.

• Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Property Manager for approval. Follow up with applicant regarding status.

• Ensure apartment is ready for resident to move-in on agreed date.

• Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.

• Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.

• Monitor renewals. Distribute and follow-up on renewal notices.

• Assist in monitoring advertising effectiveness.

• Distribute all company or community-issued notices.

• Represent the company in a professional manner at all the times.

• Operate computers programmed with accounting software to record, store and analyze information.

• Understand the lease agreement and application.

• Accept rental payments and post rents to the computer.

• Comply with federal, state and company policies, procedures and regulations.

• Record monies collected and prepare bank deposit slips on an on-going basis.

• Ensure that all proper and legal documents are received, current, accurately verified and entered into the computer from new vendors, prior to payment being processed.

• Communicate with Property Managers regarding accuracy of invoices received; and invoices are coded correctly, according to company procedures.

• Ensure that all invoices received are approved, entered and paid within a timely manner.

• Access computerized financial information to resolve vendor and payment disputes.

• Check figures, postings and documents for correct entry, mathematical accuracy and proper codes.

• Operate 10-key calculators, copy and facsimile machines to perform calculations, produce and distribute documents.

• Prepare statement of accounting notices for past residents.

• Provide accounting support to Property Managers.

• Assist in lease transactions by typing leases, gathering applicant’s history and credit approvals.

• Assist with maintaining compliance with all applicable Affordable Housing programs.

• Assume Property Manager’s duties/authority in absence of immediate supervisor in accordance with company and community guidelines.

• Provide general clerical assistance to community office

• Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.

• Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.

• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis, updating status in Yardi.

• Maintain open communication with Property Manager and Maintenance Technician.

• Contribute to cleanliness and curb appeal of the community on continuing basis.

• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.

• Enforce policies of the community.

• Advise residents of referral concessions (if permitted).

• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.

• Distribute newsletters, pamphlets, flyers, etc.

• Assist in conducting market surveys and shop competitive communities.

• Learn and ensure compliance with all company, local, state and federal safety rules.

• Daily review of all emails and respond as necessary within 24 hours.

• Ensures that unsafe conditions are corrected in a timely manner.

• Performs other related duties as assigned.

• Carries out additional responsibilities as needed to support department and company objectives

Abilities:

• Must possess a positive attitude and the ability to smile under all circumstances.

• Participate in training in order to comply with new or existing laws.

• Strong command of the English language, including proper grammar, spelling, and sentence structure.

• Thorough understanding of the English language and ability to communicate effectively with others.

• Strong writing and proofreading skills.

• Ability to work a flexible schedule.

• Neat, clean, professional at all times throughout the workday and/or whenever present at the community.

• Must possess a valid Driver’s License, reliable transportation and current auto insurance coverage as this

position may require some driving for company business.

• Comply with expectations as demonstrated in the employee handbook.

• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.

Preferred Experience/ Qualifications:

• Tax Credit work experience is a must

• High School Diploma or equivalent required; some college preferred.

• A minimum one-year experience in a customer service related industry or one year apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred.

• Must possess strong attention to detail and sales ability.

• Demonstrate an ability to support and contribute to community team.

• Strong command of the English language, including proper grammar, spelling, and sentence structure.

• Thorough understanding of the English language and ability to communicate effectively with others.

• Strong writing and proofreading skills.

• Competence in operation of telephone, business calculator, copy machine, facsimile, personal computer/keyboard, Microsoft Office including Word, Excel and MS Outlook and community software.

About Us:

Join a Team That Makes a Difference – WSH Management

For over 25 years, WSH Management has been a trusted leader in managing senior and multifamily apartment communities across California. With deep expertise in both affordable and market-rate housing, we proudly manage more than 80 communities and support a team of over 200 dedicated employees — and we’re still growing.

WSH Management provides equal employment opportunity without regard to race, color, religion, sex, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, veteran status, sexual orientation, gender identity, genetic information, or any other basis protected by law. If needed, reasonable accommodations for the hiring process will be made.

WSH Management is a drug free workplace.

WSH Management is an Equal Opportunity Employer (EOE) M/F/D/V/SO

How to apply: If you’re interested in applying for this position, visit our Careers Page at www.wshmgmt.com or click “Apply” at the top of this ad.