Duty Drawback Manager

Company: Ferrari Express Inc.

Location: TBD

Position: Duty Drawback Manager

Department: Customs Brokerage / Compliance

Reports To: Customs Broker / Director of Operations

Employment Type: Full-time

Work Schedule: Monday to Friday, 9:00 AM to 5:30 PM

Position Overview:

The Duty Drawback Manager is a key member of the Customs and Compliance team responsible for overseeing the duty drawback processes, ensuring timely and accurate claim submissions, and maintaining compliance with all U.S. Customs and Border Protection (CBP) regulations. This role plays a critical part in safeguarding the company’s customs compliance while delivering exceptional service to our clients. The Manager will supervise a small team and will work cross-functionally with internal departments, clients, and external stakeholders to optimize operational efficiency and regulatory adherence.

Key Responsibilities:

Duty Drawback Operations:

• Manage and oversee all operational aspects of duty drawback claims, including documentation, review, and submission.
• Ensure compliance with CBP regulations and stay updated on any regulatory changes impacting drawback claims.
• Prepare timely, accurate, and complete drawback filings.
• Act as the primary liaison with Customs on all drawback matters, including audits and inquiries.

Client Relationship Management:

• Serve as the primary point of contact for a select group of clients to ensure satisfaction and proactive service delivery.
• Provide support and guidance to clients regarding documentation requirements and drawback eligibility.

Team Management:

• Lead and supervise a small team, providing guidance, support, and performance feedback.
• Train new and existing team members on duty drawback processes and compliance standards.

Sales & Collaboration:

• Collaborate with the Sales team to promote Ferrari Express’ duty drawback services to existing and potential clients.
• Provide subject matter expertise to support client onboarding and retention efforts.

Reporting & Compliance:

• Maintain organized and accurate records for all drawback claims and client files.
• Generate reports for internal tracking of filings, refunds, and pending claims.
• Support internal and external audits as needed.

Additional Duties:

• Perform other duties as assigned by the Customs Broker or Director of Operations.

Qualifications:

Education:

• Bachelor’s Degree in International Business, Supply Chain, Logistics, or a related field preferred; equivalent work experience will be considered.

Experience:

• Minimum 2 years of direct experience in duty drawback processes.
• Minimum 2 years of experience in a supervisory or management role.
• Licensed Customs Broker preferred but not required.
• Strong knowledge of U.S. Customs and Border Protection regulations and compliance standards.

Skills:

• Excellent leadership and team management skills.
• Exceptional attention to detail and organizational abilities.
• Strong problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Familiarity with customs compliance software is a plus.

Working Conditions:

• Office-based environment at the Jamaica, NY location.
• Full-time, standard business hours, with occasional overtime based on business needs.
• Role does not require access to the vault, alarms, or firearm-carrying authorization.

Equal Opportunity Statement:

Ferrari Express Inc. is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Compensation:

Competitive salary based on experience, with a comprehensive benefits package including health, dental, vision, 401(k) retirement plan with company match, and paid time off (PTO).

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship.