Stonebridge at Desoto has an opportunity for a Resident Care Liaison (RCL) – Physical Therapy Department

Qualifications: Licensed Physical Therapist Assistant (PTA) or Certified Occupational Therapy Assistant (COTA/OTA)

Position Summary

The Resident Care Liaison (RCL) serves as a key connection between residents, families, facility staff, and the rehabilitation department. This role promotes resident engagement, supports communication and coordination of therapy services, and helps ensure residents and families understand the benefits of rehabilitation. The RCL works closely with the Director of Rehabilitation (DOR), therapy team, nursing staff, and facility leadership to support resident satisfaction, participation in therapy, and continuity of care.

This position is ideal for a licensed Physical Therapist Assistant or Occupational Therapy Assistant who enjoys building relationships, educating residents and families, and supporting the delivery of quality rehabilitation services.

• Resident and Family Engagement: Build positive relationships with residents and families, address general questions about therapy services, and help promote a welcoming rehabilitation experience.
• Therapy Program Coordination: Collaborate with the Director of Rehabilitation and therapy team to support resident participation, coordinate communication, and identify opportunities to improve the resident experience.
• Rehabilitation Education: Explain the purpose and general benefits of physical and occupational therapy, encourage participation in prescribed rehabilitation programs, and reinforce education provided by licensed clinicians.
• Communication and Follow-Up: Serve as a liaison between residents, families, therapy staff, nursing, and facility leadership to help address concerns and facilitate timely communication.
• Resident Experience: Help identify barriers to therapy participation, communicate resident concerns to the appropriate clinical team members, and support initiatives that improve satisfaction and engagement.
• Interdisciplinary Collaboration: Participate in appropriate care conferences, resident meetings, and interdisciplinary discussions as requested.
• Documentation and Reporting: Maintain appropriate records of resident and family interactions, follow-up activities, and other assigned administrative responsibilities in accordance with facility policies.
• Quality Improvement: Assist with identifying opportunities to improve therapy communication, resident engagement, and coordination between rehabilitation and other departments.
• Professional Representation: Promote the rehabilitation department's services and value while maintaining professionalism, confidentiality, and compliance with facility policies.

Qualifications

• Current, valid state license as a Physical Therapist Assistant (PTA) or Occupational Therapy Assistant (COTA/OTA).
• Experience in skilled nursing, rehabilitation, assisted living, or another healthcare setting preferred.
• Strong communication, interpersonal, and relationship-building skills.
• Ability to work collaboratively with residents, families, clinical teams, and facility leadership.
• Excellent organizational, problem-solving, and follow-up skills.
• Compassionate, resident-focused approach with a commitment to quality care and service.
• Ability to maintain confidentiality and comply with applicable healthcare regulations and facility policies.

Scope of Practice

The Resident Care Liaison supports communication, resident engagement, and coordination of rehabilitation services. All clinical care, treatment recommendations, changes to therapy plans, and clinical decision-making must remain within the individual's authorized scope of practice and be performed in accordance with applicable state licensure requirements and facility policies.