Center Operations Director (PA)

CHOP - Soar Autism Center is building a network of interdisciplinary clinics where children with autism and their families receive life-shaping services that support them to thrive. We prioritize early intervention, comprehensive supportive services, and positive, developmentally-appropriate learning that meets the needs of each unique child and family. Specifically, we focus on integrated autism care and a play-based model of applied behavior analysis (ABA) based on the principles of the Early Start Denver Model.

The Center Operations Director (COD) role is a high-impact leadership position for someone early-to-mid career who is smart, ambitious, and ready to own real responsibility. This is not a back-office role. Youll run a center, lead a team, partner closely with clinicians, and directly influence growth, quality, and family experience.

CHOP - Soar Autism Centeris growing rapidly, and many of our CODs grow into multi-site leadership, regional operations, or senior operational roles as CHOP - Soar Autism Centercontinues to expand. If youre looking for a role where you can learn quickly, be trusted early, and build a meaningful leadership career, this is it.

Specific Responsibilities Include The Following

Running a High-Performing Center

You are the operational leader of the center and responsible for:

• Acting as the local owner of performance against forecasted goals, including budget, utilization, and efficiency

• Driving strong execution of CHOP - Soar Autism Center'soperating systems (scheduling, staffing, billing efficiency, cleanliness, parent communication, etc.)

• Partner with market and regional leadership to identify opportunities, solve problems, and continuously improve how the center runs

• Lead with calm, clarity, and professionalism in a fast-paced environment

Creating an Exceptional Family Experience

Families trust us with their children, and you make that trust real every day by:

• Owning all parts of the non-clinical experience for caregivers

• Building strong, supportive relationships with caregivers and ensure clear, timely communication

• Driving strong attendance, engagement, and client satisfaction (NPS)

• Delivering a smooth onboarding for new families

• Managing the front desk and providing a warm welcome to clients, prospective clients and teammates

• Preparing families for diagnostics, assessments, and transitions with confidence and clarity

Leading and Developing People

This is a true people leadership role where you develop a high-performing team by:

• Serving as the primary people leader for local staff, including clinicians and support team members

• Coaching, developing, and motivating team members

• Partnering closely with the lead clinician to support clinical excellence, team morale, and retention

• Acting as a trusted point of escalation and support for staff, knowing when to solve and when to escalate

Who this role is great for

• Youre early-to-mid career but already trusted with real responsibility

• You enjoy running things, solving problems, and working with people

• Youre detail-oriented and big-picture oriented

• You want a role where performance matters and growth is earned

• Youre motivated by missionbut also by learning, ownership, and career trajectory

Qualifications/Education

• Bachelors degree required

• Require previous people management experience, leading high-performing teams of 8-10 or more people.

• Require 2-3+ years of managing strong operations

What We Offer

• Starting base salary of $85,000.00 - $100,000.00/year with annual bonus potential of up to $32,000 based on center and individual performance.

• Comprehensive health benefits, including medical, dental, and vision plans

• Student loan repayment and tuition reimbursement benefits

• Priority access for in-network mental health support through our partnership with Sol Mental Health

• Tons of support from our multidisciplinary team

• Direct exposure to senior leaders and multi-site operators

• A collaborative, high-accountability environment where strong performers grow quickly

• The chance to build something meaningfulwhile building your career