SUMMARY:

The ALF Operations Manager oversees pharmacy services provided to Assisted Living Facilities (ALFs), ensuring efficient coordination, regulatory compliance, and high-quality support for partner facilities. This role serves as a key liaison between the pharmacy and ALF leadership, supporting operational workflows, medication management processes, and client relationships.

ESSENTIAL FUNCTIONS:

• Lead billing, collections, intake, and reconciliation functions to ensure accuracy, efficiency, and strong performance.
• Drive process optimization by reducing rework and manual effort through automation, standardization, and improved workflows
• Build and maintain dashboards and KPIs to improve visibility and support data-driven decision-making.
• Define roles, responsibilities, and handoffs across teams to strengthen accountability and operational throughput.
• Partner with team leaders to design scalable processes that support growth, increasing volume, and operational complexity.
• Monitor key operating metrics such as days in accounts receivable, cash collections, denial trends, aging performance, and intake throughput.
• Identify process breakdowns across intake, billing, collections, and reconciliation, then lead corrective action plans.
• Collaborate with IT and operational leaders to evaluate and implement workflow tools, reporting capabilities, and automation opportunities.
• Strengthen documentation standards, escalation paths, process controls, and audit readiness across revenue cycle activities.

PHYSICAL DEMANDS:

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Sitting for extended periods of time, computer usage including data entry for much of the workday, regular phone communication, handling paperwork and documentation, and participating in meetings.

MINIMUM REQUIREMENTS:

Education & Experience: Experience in long-term care pharmacy, assisted living, or healthcare operations required. Strong understanding of cycle fill processes and ALF workflow preferred. Excellent communication and relationship management skills. Ability to manage multiple facilities and priorities simultaneously

Computer Skills: Advanced computer proficiency. Strong understanding of healthcare systems, including electronic health records and pharmacy automation systems. Pharmacy and medication distribution software preferred.

Language Skills: Ability to read and interpret documents such as medication documentation, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers or employees of the organization.

Traveling: 25% of the time to the ALF communities at on-boarding and monthly travel as needed.