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Why Stokes?

Stokes Healthcare is a privately-owned business comprised of two divisions: Stokes Pharmacy (503A pharmacy) and Epicur Pharma (503B facility). The two divisions operate out of separate facilities in Mount Laurel, NJ, following different regulations and are guided by different principles.

Stokes Pharmacy was founded in 1975. The pharmacy formulates custom prescription medicines for both humans and animals. The business has grown from a small, hometown operation in Medford, New Jersey, to a respected pharmacy serving the entire U.S., enabled by sophisticated online ordering and overnight shipping capabilities.

In 2016, Stokes Healthcare built a world-class facility (which became Epicur Pharma), as a testament to the commitment to providing the highest level of quality. Adding a unique offering to the veterinary industry, Epicur Pharma is an FDA Registered 503B Outsourcing Facility, producing drugs such as Tacrolimus Eyedrops, Buprenorphine Injection and Gabapentin tablets. Epicur follows Current Good Manufacturing Practices (cGMP) which are the same rules and regulations followed by commercial manufacturers.

Epicur Pharma is proud to be a pioneer in animal drug standards, offering the largest selection of manufactured drugs that are traditionally compounded. Epicur products are distributed directly to veterinary hospitals from our manufacturing facility and offered through Stokes Pharmacy for individual patient prescriptions.

Stokes Healthcare has built a reputation for unwavering quality and superb service by holding fast to the founders’ commitment to traditional craftsmanship, combined with today’s most advanced knowledge and technologies. In a field where many corporate-owned pharmacies try to compete on price, Stokes has always put safety and quality first because patients’ lives depend on it.

At Stokes, we offer competitive salaries and a comprehensive benefits package that includes medical, dental and vision coverage, life insurance, Health Reimbursement Account, Flexible Spending Account, 401(K) retirement savings plan with a generous employer match, a bonus program, paid holidays, vacation and personal time, and an excellent working environment. We are conveniently located in Mount Laurel, New Jersey, just minutes from Philadelphia and the NJ shore.

Job Title

CRM Data Entry Specialist

FLSA Status

Non-exempt

Salary

Starting at $18/hour based on experience plus twice a year bonuses

Job Summary

This position will be responsible for entering, verifying, and updating customer and prospect data into our CRM system, ensuring data integrity and supporting the overall success of our sales and marketing operations.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Enter and update customer, lead, and contact information in Zoho CRM with a high level of accuracy
Regularly audit and clean CRM data to eliminate duplicates, outdated information, and errors
Cross-reference data from multiple sources to ensure completeness and consistency
Support sales and marketing teams by inputting campaign and engagement data
Assist in generating basic reports and pulling CRM data when needed
Maintain confidentiality and follow company data security protocols
Promotional items/marketing materials inventory management
Promote organization and increased efficiency
Provide administrative support related to any general administration, office management and/or fellow co-worker needs
Provide sales team support (fielding phone calls, seeking out answers, sending out marketing materials/requests, etc.)
Complete bulk mailing tasks on an ongoing basis as needed (collating, folding, labeling and organizing tray for USPS)
Gathering, packaging and shipping materials needed for events and tradeshows
Special projects as assigned

Required Education and Experience

Associates degree or college coursework preferred
Previous experience with data entry; experience with Zoho CRM is a plus
Proficiency in typing (typically 40-60+ WPM)
Previous experience with Asana is a plus
Excellent organization skills, strong attention to detail and accuracy
Must have basic to moderate computer skills including the ability to effectively use Excel/Google Sheets, Word
Ability to work independently and meet deadlines
Ability to communicate effectively with others (written and oral)
Ability to self-teach and quickly learn new software
A passion for learning new technologies and staying abreast of best practices
Strong problem-solving abilities
Ability to prioritize deliverables and efficiently manage time
Must be flexible and have the ability to switch from task to task as needed without compromising precision
Ability to work in a fast-paced environment
Must exhibit punctuality and low absenteeism

Competencies

Communication Skills
Detail Oriented
Time Management
Organizational Skills
Technical Capacity
Ability to handle repetitive tasks efficiently

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates onsite, primarily in an office environment. This position requires the use of standard office equipment, and frequent standing and walking.

Language Skills

Must be able to read, write, speak and understand English fluently and have the ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.

Mathematical Skills

Uses addition, subtraction, multiplication and the division of numbers including decimals and fractions when checking of reports, forms, records and comparable data where interpretation is required involving basic skills knowledge.

Reasoning Ability

Must have the ability to solve practical problems and deal with a variety of concrete variables in situations where substantial standardization exists. Must be able to interpret instructions furnished in written, oral, and diagram or schedule form.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

May sit, stand, stoop, bend and walk intermittently during the day
May sit or stand eight (8) to ten (10) hours per day
Finger dexterity to operate office equipment required
May need to lift up to fifty (50) pounds on occasion

Position Type and Expected Hours of Work

This is a full-time position. Because of the nature of the business, work schedules may vary at times.

Travel

No travel is expected for this position.

Disclaimer

The above job description is intended to describe the general nature and level of work being performed by employees assigned to this job. It is not designed to capture or illustrate a comprehensive list of all responsibilities, duties, and skills required of employees assigned to this job.

AAP/EEO Statement

Stokes Healthcare is an Equal Employment Opportunity and Affirmative Action Employer.

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