Responsibilities

• Lead and manage all operations of the Service Department.
• Ensure exceptional customer satisfaction and service quality.
• Develop and mentor service team members to meet performance goals.
• Monitor department profitability and performance metrics.
• Collaborate with Parts and Sales Departments to optimize workflow and customer experience.

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Minimum 5 years of experience in motorcycle, automotive, or powersports service management.
• Comprehensive knowledge of Harley-Davidson motorcycles, service processes, and manufacturer systems.
• Proven leadership and team management skills with a focus on motivation and accountability.
• Strong customer service orientation and problem-solving abilities.
• Excellent communication, organizational, and time management skills.
• Proficiency in dealership management software (Talon preferred) and Microsoft Office.
• Ability to read and interpret service manuals, technical bulletins, and warranty policies.
• Valid driver’s license and motorcycle endorsement required.

Compensation & Benefits

• Competitive base salary plus performance bonuses
• Medical, Dental, and Vision Insurance
• LegalShield Coverage
• Voluntary Life Insurance, Long-Term Disability (LTD), Accident, and Critical Illness Insurance
• 401(k) with Employer Match
• Paid Sick Leave, Vacation, and Holidays
• Employee discounts on Harley-Davidson motorcycles, parts, and apparel
• Ongoing Harley-Davidson leadership and service management training

· Ability to stand, walk, and move around the dealership and service area for extended periods.

· Ability to lift and carry up to 50 pounds occasionally.

· Ability to push, pull, and maneuver motorcycles safely (with assistance).

· Ability to communicate clearly in person, by phone, and electronically.

· Maintain regular and predictable attendance.