An exciting opportunity to join the team of a progressive YMCA located in vibrant Somerset County, New Jersey. The YMCA is one of the nation’s leading nonprofit organizations dedicated to strengthening communities through youth development, healthy living and social responsibility. With a 150-year-old history, Greater Somerset County YMCA (GSCY) is a pillar of the community and has seven locations across three counties, which collectively serve upwards of 30,000 individuals.

The Y empowers everyone no matter who they are or where they are from. To fulfill our purpose of strengthening community for all, GSCY is committed to being an inclusive organization and leveraging our collective impact to address social inequities. To learn more about GSCY, visit our website: http://gscymca.org

POSITION SUMMARY:

The Membership & Wellness Director takes a leading role in building relationships with members and program participants through effective customer service and directs all membership, wellness, and events for the branch including recruitment of new members, retention of existing members and supervision of assigned staff. The Membership & Wellness Director is also responsible for providing oversite and direction to wellness/fitness center operations.

ESSENTIAL FUNCTIONS

1. Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-first culture and models relationship-building skills. Fosters a climate of trust and respect that resolves problems to ensure member satisfaction. Analyzes processes, staff training, and member culture to evaluate and plan for growth.
2. Recruits, hires, trains, develops, schedules and directs staff and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
3. Promote program and membership enrollment through innovative means to increase participation, brand recognition, and confidence in the YMCA’s services with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
4. Develops and implements wellness and collaborates with other program directors to ensure members are offered high quality and innovative member-focused programs through innovative program development, evaluations, and on-going training of staff to assist with member retention.
5. Lead team to ensure members are aware of fitness classes, new equipment and other Wellness Center modifications, etc.
6. Develop the annual budget; manage and implement the approved budget for membership, wellness, and sports. Takes appropriate action to correct monthly variances. Evaluates membership trends, reports and is able to analyze data.
7. Ensures proper implementation of welcome desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the finance office as necessary on monetary transactions.
8. Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA. Is available to participate in these events outside of normal business hours.
9. Leads assigned aspects of the annual campaign.
10. Participates/leads in staff meetings and/or related assigned departments.
11. Manage daily deposits, review daily cash reconciliation, follow-up on collections of returned drafts/returned checks and audit petty cash.
12. Oversee the intake of applications, committee meetings, as well as administrative tracking of application approval and denials.
13. Exercise flexibility of schedules to ensure that a staff member is available at all times to assist members, answer questions and provide orientations to new members.
14. Work with Marketing to consistently highlight all aspects of branch.

1. Bachelor's degree in a related field preferred or equivalent combination of education and experience.
2. Bilingual (English/Spanish) a plus
3. Three to five years of experience in a membership and fitness related environment.
4. Ability to administer and support fitness and group exercise programs.
5. Customer Service Experience.
6. Flexibility in work schedule and expectations to work evenings and weekends.
7. Supervisory Experience.
8. Proficiency with Microsoft Suite
9. Ability to work collaboratively with directors to achieve strategic goals.

YMCA COMPETENCIES (Team Leader): Mission Advancement: Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising. Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors' communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support. Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress. Personal Growth: Shares new insights. Facilitates change, models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. WORK ENVIRONMENT & PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sufficient strength, agility and mobility to perform essential functions of position and to supervise program activities.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The employee frequently is required to sit and reach and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate, with occasional noise levels associated with working with school-aged children.

Benefits of working full-time at GSC YMCA include:

• FREE family membership to Greater Somerset County YMCA, including full access to all of our branch facilities including Bridgewater YMCA, Hillsborough YMCA, Princeton YMCA, Somerset Hills YMCA, and Somerville YMCA.
• FREE nationwide membership with access to over 2,500 YMCA locations across the country
• Discounted program fees
• Paid sick leave and short-term disability insurance
• Employee Assistance Program (EAP)
• Generous 12% retirement contribution to the YMCA Retirement Fund after eligibility period (no employee contribution required)
• Medical and dental insurance with prescription coverage
• Vision insurance
• Flexible Spending Account for medical and/or dependent care
• 100% contribution towards life insurance and long-term disability
• Optional additional life insurance and dependent life insurance available at low rates
• 403(b) Smart Savings Plan
• Generous paid time off policy
• 7 paid holidays

Greater Somerset County YMCA is a drug free work environment. We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information who share our values of Caring, Honesty, Respect and Responsibility.