Role: Coordinates and facilitates all spa front desk, salon front desk, spa facilities, and retail activities; provides prompt and courteous service to all guests; to perform job responsibilities satisfactorily and to according to department standards. Adheres to all Company, Safety and Department policies and procedures. Fosters team work and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.

SKILLS/QUALIFICATIONS:

• Skill in English grammar and spelling.
• Ability to read, write and communicate verbally in English.
• Skill in Microsoft Word and PC computer applications.
• Ability to maintain confidentiality of sensitive information.
• Strong organizational skills and coordination skills.
• Skilled in multi tasking.
• Pleasant personality, team oriented and enjoys working with and assisting guests and associates.
• Adaptability to varying schedule changes and flexibility with schedule including ability to work holidays.

REQUIRED CERTIFICATE/LICENSE:

• High School Diploma or equivalent required
• Clark County Health Card.
• Alcohol Awareness Card.

MAJOR JOB DUTIES: Duties include, but are not limited, to the following:

• Perform reception duties as necessary and properly uses authority within given guidelines to ensure guest satisfaction.
• Keeps updated of all schedules, spa services and policies, sales techniques, and special spa, salon, hotel and casino events or promotions.
• Schedules appointments for all spa and salon treatments and assists guests in selecting spa and salon services.
• Knowledgeable of all retail items in spa boutique and salon.
• Thoroughly understands features, benefits, and contraindications of all products within boutique.
• Assist guests with all purchases within boutique and all retail locations.
• Be knowledgeable of technical and standard operating procedures for the position including cash handling, billing, credit card, room charge/account and gift certificate policies and procedures.
• Assist with product ordering as needed.
• Calls guests to confirm spa and salon services and assists with any additional guest needs.
• Greets and processes guests checking in and out in the spa facilities
• Maintains daily activity log.
• Answers phones, questions, and gives out spa information.
• Stocks, cleans and provides all of the necessary amenities for the guests on a daily basis.
• Responsible for linen supply stocking and product dispensing.
• Takes care of guest needs, ensuring that supplies are available and that the facilities are kept clean and in safe condition at all times.
• Monitors guests, ensuring their safety by showing them proper use of facilities; monitors guest use of facilities, making sure that guest do not endanger themselves with overuse of facilities.
• Maintains awareness of new products, services, packages, treatments and procedures.
• Performs duties as assigned by the Spa Management Team
• Assist in escorting guests to room and to waiting area for other services.
• Conduct tours of spa and salon as requested.
• Assist as needed in cleaning of other spa and salon areas (e.g. pool, fitness area, wet area, lounges, etc.).
• Assist with training new associates.
• Each associate is expected to carry out, within their capabilities, all reasonable requests by management.

The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.

PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a spa environment and in other locations throughout the property. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. A casino environment typically allows smoking.

• Interacts with management, applicants, fellow Associates and/or guests.
• Ability to verbally communicate effectively with guests and coworkers
• Requires prolonged sitting or standing and mobility.
• Requires bending and reaching.
• Requires transporting, pushing, pulling, and maneuvering items weighing up to 50 lbs.
• Requires lifting items weighing up to 50 lbs.
• Prolonged periods of standing and/or walking
• Requires eye/hand coordination.
• Requires use of standard office equipment.
• Requires basic math.
• Requires the ability to distinguish letters, numbers and symbols.
• Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.
• Exposure to cleaning chemicals