ATTUNE MED SPA –ASSISTANT SPA MANAGER

OUR COMPANY

Attune is a female-led and operated team with 20+ years of experience in the luxury spa industry, and we pride ourselves on building community presence, as well as a team culture that is defined by our core values – integrity, authenticity, support and passion. As patients ourselves, we saw the med spa industry needed disruption. We are rapidly expanding locations across Connecticut and the northeast U.S., with plans to launch our brand nationally. We are currently seeking an experienced and talented full-time Assistant Spa Manager to join our team at the Stamford/Greenwich locations.

JOB OVERVIEW

The Assistant Manager is a critical on-site leadership role responsible for supporting daily operations, team performance, and revenue execution. This role acts as a bridge between corporate leadership and in-store teams, ensuring systems, protocols, and culture are executed consistently at a high level. We are seeking a results-driven leader to oversee day-to-day operations and take ownership of the spa’s performance, balancing operational excellence with exceptional patient experience.

JOB QUALIFICATIONS

· Experience: 4 years of administrative and/or management experience in a medical spa, dermatology, plastic surgery, or luxury wellness environment.

· Leadership: Proven ability to lead, train, and motivate a multidisciplinary team, including injectors, aestheticians, and front desk staff, using excellent people leadership abilities.

· Education: College education with a minimum bachelor’s degree preferred.

· Technical Skills: Tech-oriented and comfortable with POS/EMR systems (Zenoti preferred), data analysis, and reporting.

· Communication: Impeccable verbal and written communication skills with the ability to lead different personalities.

· Operational Skills: Proven ability to align teams, processes, and priorities to drive results, with a natural instinct for taking action and problem-solving.

· Service Mindset: A client-first mindset with high attention to detail and the ability to prioritize and multitask in a-oriented, service-driven environment.

JOB RESPONSIBILITIES

Operations & Client Experience

· Take ownership of day-to-day operations to ensure operational and client experience excellence, such as opening and closing, shift coverage, and consistent on-floor leadership.

· Establish proficiency with frequently asked questions from team members and clients regarding services/products, systems, procedures, and cross-collaboration.

· Ensure a seamless client journey from booking through checkout, including guiding new patients through their first visit and reinforcing retention strategies.

· Optimize appointment schedules, provide utilization, and scheduling to meet or exceed KPIs tied to patient growth, retention, and revenue.

· Uphold a high-touch, white-glove client experience aligned with Attune’s service expectations, addressing guest inquiries and concerns professionally and escalate issues appropriately. Maintain Attune’s brand standards across the spa environment, treatment rooms, and all client-facing touchpoints.

Team Leadership & Culture

· Lead and support a team of administrative and clinical staff, fostering a warm, organized, and high-performing team culture.

· Conduct onboarding, training, and coaching of front desk, providers, and other team members in partnership with Management.

· Exemplify Attune’s culture, values, and service expectations through daily leadership.

· Lead by example with professionalism, positivity, accountability, and strong communication.

· Confidently hold team members accountable with fairness, empathy, and consistency, collaborating closely with other Management, trainers, and Leadership.

Sales & Performance Support

· Close conversions of provider consultations into treatment plans, packages, and memberships.

· Reinforce education and scripting around key services, retail, and promotional offerings.

· Monitor and report on KPIs including bookings, utilization, cancellations, rebooking, retail attach, and revenue trends.

· Meet and exceed performance goals related to patient growth, retention, and financial outcomes.

· Partner with leadership on promotions, local events, and in-store initiatives.

· Initiate, coordinate, and participate in community and marketing efforts to build Attune’s local presence.

· Identify and act on opportunities for operational and revenue growth.

Inventory, Compliance & Systems

· Lead timely and accurate inventory processes in alignment with SOPs.

· Foster strong relationships with vendors and manage clinic needs (supplies, training, etc.).

· Ensure accurate and consistent use of POS and EMR systems.

· Uphold compliance, data security, and confidentiality standards across all systems and workflows.

ADDITIONAL DESIRED SKILLS, ATTRIBUTES

· Expert Knowledge: Demonstrate expert knowledge of all clinic services, technologies, products, and SOPs.

· Proactive Mindset: Regularly assess and adjust front-of-house execution, team cross-collaboration, ongoing skills and sales training needs, and day-to-today operations strategies to meet changing client needs and store trends.

· Professionalism: Impeccable verbal communication skills with a client-first mindset and a high degree of emotional intelligence.

· Availability: Must provide full coverage, evenings and weekends availability required.

WE’RE LOOKING FOR SOMEONE WHO IS…

· A proven leader with a track record of driving measurable team and business success

· Professional, positive, collaborative, and people-focused

· Highly organized, proactive, and comfortable in a fast-paced luxury clinic environment

· A natural mentor who leads with confidence, kindness, and accountability

· Comfortable delegating, overseeing execution, and following through

· Motivated by performance metrics, KPIs, and financial outcomes

· Experienced in operations, scheduling, inventory, and vendor management

· Tech-savvy and comfortable with booking platforms, POS, and EMR systems

· Sales-minded and energized by identifying growth opportunities

· Passionate about skincare, aesthetics, wellness, and being an industry leader

WHY JOIN ATTUNE?

Here at Attune, we care about team members as individuals and strive to improve their personal & professional development. We love providing our team the tools to be successful. We find a great sense of fulfillment by fostering collaborative environments inside & outside of the workplace where employees can understand true job satisfaction. Below are just a few team engagement strategies we employ because we believe it’s happy employees who provide the utmost experience for our clients.

· Collaborative Specialization: unique cross-training opportunities in holistic wellness and integrative health

· Ongoing Education: continued learning in our Attune Development Program, vendor trainings, and conferences

· Mentorship: team approach to personal development, including working directly with our C-Suite team

· Research/Innovation: partnerships with product developers & cutting-edge technologies, participate in clinical trials

· Recognition: rewards for team members that show excellent patient care & upskill with certifications/workshops

· Internal Initiatives: team discount incentives, complimentary treatments, contest-based awards, and more

· Compensation: uncapped monthly bonus opportunities, and growth potential with salary & regional locations

COMPENSATION AND BENEFITS

· Annual salary potential: Base Salary + Bonus

· Health insurance (Medical, Dental, and Vision)

· Paid Time Off – including vacation, sick, and holiday pay

· Tuition reimbursement programs

· Professional development opportunities

· Employee discount incentives